Sunrise Medical Australia is seeking an experienced Account Manager to join our Team. We are growing and looking to hire talented, motivated and passionate individuals.
Sunrise Medical is one of the worlds largest manufacturers and distributor of Assistive Technology Devices for people with a disability and those requiring assistance in their day to day life. Based in Western Sydney we distribute, service and support a broad range of wheelchairs and associated products to authorised dealers and agents around Australia and New Zealand.
Account Manager Job Description
Based in Victoria, the primary role of the Account Manager is to maintain solid relationships with the company's customers. The Account Manager's responsibilities include growing the company's revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for the clients, and attending all meetings, conventions and key training workshops. They should also be able to develop relationships with potential clients.
To be successful as an Account Manager, you should be able to analyse data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional Account Manager should be able to manage multiple key accounts and more general accounts without compromising on the quality of services provided at the different levels of interaction.
Account Manager Responsibilities:
Developing and sustaining solid relationships with key clients as well as supporting general clients/accounts and developing new customers into key accounts.
Addressing and resolving clients complaints.
Acting as the main point of contact between clients and internal teams.
Communicating and collaborating with the clinical, marketing, operations and logistics departments to ensure that clients needs are met.
Compiling reports on account progress, goals, KPIs and forecasts for account teams and stakeholders.
Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
Key Account Manager Requirements:
Experience in Business Administration, Finance, Sales, or related field.
Proven experience in key account management.
Proficient in all Microsoft Office applications as well as CRM software.
The ability to build rapport with key and emerging clients.
The ability to handle multiple client accounts.
Strong negotiation and leadership skills.
Exceptional customer service skills.
Excellent communication skills.
Ability to travel Interstate
An attractive remuneration package will be available to the right candidate including company car, phone/laptop and attractive commission scheme.
Recruitment agencies please note we do not require assistance with this hire, so please do not contact us directly about it.