Customer Service Representative

A growing business with a proven track record of promoting from within, A culture of engagement and respect for people, Full training and support provided.

This is an exciting opportunity for a highly motivated person to join our dynamic team. You will be responsible for providing friendly, professional and efficient service to both the internal and external customers of our business.

We are currently offering a fulltime permanent opportunity to join the Zoetis Customer Service department. We are seeking someone who can work closely with a friendly, passionate team who strives to provide the best customer service in our industry.

We offer diverse and exciting opportunities to make a difference in a growing global industry and help shape the future of animal health. Our colleagues make an impact by working hand-in-hand with those who raise and care for animals to better understand and address the unique real-world challenges they face.

Responsibilities

  • Attending to regular phone queries from our customers (both internal and external)
  • Order entry and fulfilment
  • Outbound selling Upselling on existing orders
  • Actively upsell promotional packages
  • Monitor customer email correspondence to ensure responses and follow ups are within our service level agreement timeframes
  • Working closely with other departments to ensure a positive outcome and experience for our customers
  • Build relationship with your aligned customers
  • Proactively assist our business to achieve monthly budgets and KPI's
  • Ad-hoc tasks to support the greater business
  • Maintain and build relationships with our customers
  • Work closely with our 3PL

The successful applicant will have skills in:

  • SAP experience preferred
  • Knowledge of Microsoft Office Suite, including Outlook, Word and Excel
  • Animal Health industry experience highly regarded
  • 2+ years previous experience in customer service preferred
  • Strong organisational and administrative competencies
  • Ability to problem solve
  • High attention to detail
  • A positive and proactive work ethic, self-motivation and the ability to work with minimal daily direction
  • Excellent verbal and written communication skills
  • Work well with a team
  • A passion for people

 

About Zoetis

Zoetis builds on more than 75 years of experience in animal health to deliver innovative, high-quality products and services that benefit our customers. Zoetis discovers, develops, manufactures and markets veterinary medicines, complimented by diagnostic products and genetic tests. Its products serve veterinarians, livestock producers and people who raise and care for farm and companion animals in 120 countries.

At Zoetis, we take pride in a collaborative spirit and high-performing environment where every colleague is given room to learn and grow.

Only applicants with existing unlimited works rights for Australia will be considered.

No Agencies

Quoting Reference CSRHO121120

16/11/2020 $0 CBD, Inner West & Eastern Suburbs 1 Call Centre & Customer Service
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