Operations Officer (Team Leader)

Operations Officer (Team Leader) - Revenue NSW

  • Multiple ongoing and temporary roles
  • Salary package up to $119,233, Parramatta location

About Us


Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.

We support a flexible workplace with staff working remotely during this time

About the Role

The Customer Service - Taxes and Grants branch is responsible for customer interactions for all tax and grant products. We undertake assessments, revenue collection, enquiry and client education services. We administer grants and unclaimed money payments and we use our expertise to research, develop and implement programs to make it easier for our customers to comply.

We are seeking to recruit motivated Operation Officers within the Duties and Grants business to effectively and efficiently lead teams to administer state tax legislation, grants and schemes and ensure customers are compliant with their obligations. This is an opportunity for you to manage a diverse group utilising a broad range of skills in a high volume, regionally dispersed team environment.

To be successful you will:

  • Have demonstrated recent experience in coaching, mentoring, training and leading staff to meet agreed outcomes and KPI's
  • Have demonstrated experience in interpreting legislation, including analysis and high-level investigation skills
  • Be a customer focussed problem solver with the initiative to improve processes
  • Demonstrate strong interpersonal and communication skills to maintain excellent internal and external working relationships.

How to Apply

Your application should include a cover letter (up to 2 pages) responding to the targeted questions below plus an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role.Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.

Targeted Questions:

  1. Describe how you coach new team members to successfully perform challenging aspects of their role Give an example of when you used this approach
  2. Do you have experience working in a complex, high-volume regulated environment If yes, please describe your experience and what you enjoy most about this type of environment
  3. What skills and attributes can you bring to this role

Salary - Grade 7/8 Maximum salary package up to $119,233. Package includes salary [$97,152 - $107,541] and employer's contribution to superannuation, commensurate with skills and experience.


Job Status - 2 x Ongoing and 2 x Temporary up to 12 month roles. A talent pool will also be created for future vacancies.

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.


Closing Date: 22 November 2020 (10am)

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

16/11/2020 $0 Parramatta & Western Suburbs 1 Administration & Office Support
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