Receptionist/Audio Typist

Newly refurbished professional rooms, You will be the face of the business, Part of a highly qualified team.

Receptionist/Audio Typist - Specialist Medical Rooms

About the Position

  • Permanent, full-time position 
  • Salary range $45,472 to $55,328 per annum, plus 9.25% superannuation

If you are looking to work with a dynamic team of staff in a welcoming and supportive environment and are seeking a career in customer service Ballarat Orthopaedics and Sports Medicine may have the position that you are looking for.

BallaratOSM Pty Ltd is currently seeking to employ an enthusiastic and self motivated receptionist/audio typist who is able to demonstrate a high level of competency in the role and exemplary customer service skills. 

Working at BallaratOSM Pty Ltd, you will be rewarded with flexible working arrangements and work/life balance, attractive salary, study assistance programs, and an encouraging and supportive work environment. 

This position will be required to achieve the following objectives:

  • Demonstrated commitment to, and role modelling of, the Vision, goals and values of Ballarat Orthopaedics and Sports Medicine 
  • Digital audio files are prioritised appropriately ensuring processing is efficient and accurate and that confidentiality of information is protected.
  • Phone, email, mail and paperwork enquiries are prioritised appropriately
  • Client management software coordination, arranging and scheduling of appointments is conducted in a timely and efficient manner 
  • Office records, information and file systems are maintained and updated ensuring retrieval of information is efficient and that confidentiality of information is protected 
  • Items identified as requiring follow up are always done in an efficient and appropriate manner, withinthe given timeframes 
  • Reception administration services are carried out in a professional manner 

Key Selection Criteria 

  • Computer skills: Demonstrated competent typist 50 wpm with digital audio typing experience and proven medical terminology skills
  • Customer service skills: Demonstrate the necessary professional skills to handle customer care needs in accordance with industry standards and organizational goals
  • Organisational skills: Demonstrated ability to be able to get things done in a coordinated manner so as to maintain orderliness in the office
  • Decision making skills: Demonstrated ability to make good decisions to protect the interest of the organisation
  • Continuous Improvement skills: Demonstrated commitment to continually improve and to strive for the achievement of high standards
  • Teamwork skills: Demonstrated ability to work as a part of a team as a valuable contributor and also independently when required
  • Communication skills: Demonstrate excellent verbal and oral communication skills to interact with people, understanding their needs and passing across information to them effectively
  • Computer skills: Experienced ability to enter information and schedule appointments using the computer system

Applicant Instructions

To be successful for this position all applications must include a response to each of the key selection critieria. 

Closing date: Friday 27th November 2019 at 5pm

BallaratOSM is an EEO employer committed to the principles of workplace diversity. 





16/11/2020 $0 Ballarat 1 Administration & Office Support
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