Agency Support Officer

Your part in a changing world


At QBE, were driven by our purpose to give people the confidence to achieve their ambitions.

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

Elders Insurance, part of the QBE Group, operates an agency network distributing general insurance products and is one of Australia's largest regional and rural insurance providers. 

A fantastic opportunity has become available for an Agency Support Officer to join the professional, dynamic, and successful Elders Insurance team based in Adelaide.


The opportunity

We are looking for a professional, experienced, and motivated professional, who enjoys dealing with people and has excellent communication and administrative skills. 

Reporting to the Agency Support Services Manager, the key responsibilities of the Agency Support Officer role includes but is not limited to:

  • Providing administration support for the internal intranet, including documenting and maintenance processes for Manuals, User Guides, Policies and uploading network communications etc.

  • Collection and distribution of incoming daily mail for multiple sites including Agency network

  • General administration support including but not limited to adhoc data entry, daily receipting and banking, printing, scanning, photocopying, and filing

  • Supporting Administration Team with processing new team member setup requests

  • Responding to Agency queries and collating required information

  • Packaging and arranging outgoing courier deliveries

  • Provide back up support to Reception



Your story so far

  • Previous administration experience in a corporate office environment.

  • Ability to effectively adapt to changes and adopt new work practices.

  • Strong customer service focus;

  • Excellent organisational skills with the ability to multi task and use initiative;

  • Excellent written and verbal communication skills with a strong attention to detail;

  • Ability to document and maintain procedure manuals and user guides;

  • Experience in administrative support for an Intranet environment is preferred but not essential

  • Highly developed skills in Microsoft office applications, especially Word, Excel and Outlook;

  • An energetic and enthusiastic approach and a team work ethic.

  • 1 years experience in General Insurance industry or Financial Services industry preferred



We are here to support you

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards.


We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance.


As a QBE employee, we will offer you:

  • Up to 12% in superannuation
  • [email protected] leave to enhance your work/life integration
  • Our At My Best wellbeing program, which includes a free 12-month subscription to Headspace
  • Access to Share the Care 12 weeks flexible leave for new parents inclusive of paid superannuation
  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
  • Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling
  • Discounts on insurance products, car hire, hotels, goods and services
  • Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.


Join us

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.


Applications Close: COB Friday 27th November 2020


QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

16/11/2020 $0 Adelaide 1 Administration & Office Support
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