Customer Service

Exciting opportunity to join highly regarded Commercial Finance Company, Newly created role due to company growth | Opportunity for career development, Convenient CBD location in modern beautiful offices | Top $$$$ on offer.

This leading Finance Company with an outstanding reputation is currently seeking an energetic Customer Experience Specialist/ Sales Support Officer. We are looking for an exceptional individual to join this organisation where you will be working closely with high performing team.

THE ROLE:
In this role you will work as part of the administration team and will be responsible for processing a range of administration tasks.

KEY DUTIES INCLUDE:

  • Deliver exceptional customer experience through efficient response times, quality conversations and providing accurate information.
  • Provide excellent inbound/outbound support to customers about their financial products and other general requests
  • Provide support to our BDMs and Brokers 
  • Manage email allocation and respond to enquiries within SLA
  • Manage the customers expectations, diffuse any escalated conversations
  • Follow set procedures, guidelines and policies
  • Meet and aim to exceed team and individual KPIs
  • Maintain customer accounts, provide information and process customer requests
  • Place outbound calls to update customer information (when required)
  • Provide support with our servicing project including testing of the new system
  • Identify any unallocated funds and conduct bank reconciliation (when required)

TO BE SUCCESSFUL:

  • Experience working in an admin environment within financial services 
  • Strong computer skills 
  • Willingness to learn and develop professional/personal skills
  • Professional manner and ability to work without supervision
  • Exceptional communication skills 


CULTURE & BENEFITS:

  • Structured training program
  • Work in a professional and supportive work environment
  • Plenty of opportunities for professional development

16/11/2020 $0 CBD, Inner West & Eastern Suburbs 1 Call Centre & Customer Service
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