Exciting opportunity to join highly regarded Commercial Finance Company, Newly created role due to company growth | Opportunity for career development, Convenient CBD location in modern beautiful offices | Top $$$$ on offer.
This leading Finance Company with an outstanding reputation is currently seeking an energetic Customer Experience Specialist/ Sales Support Officer. We are looking for an exceptional individual to join this organisation where you will be working closely with high performing team.
THE ROLE: In this role you will work as part of the administration team and will be responsible for processing a range of administration tasks.
KEY DUTIES INCLUDE:
Deliver exceptional customer experience through efficient response times, quality conversations and providing accurate information.
Provide excellent inbound/outbound support to customers about their financial products and other general requests
Provide support to our BDMs and Brokers
Manage email allocation and respond to enquiries within SLA
Manage the customers expectations, diffuse any escalated conversations
Follow set procedures, guidelines and policies
Meet and aim to exceed team and individual KPIs
Maintain customer accounts, provide information and process customer requests
Place outbound calls to update customer information (when required)
Provide support with our servicing project including testing of the new system
Identify any unallocated funds and conduct bank reconciliation (when required)
TO BE SUCCESSFUL:
Experience working in an admin environment within financial services
Strong computer skills
Willingness to learn and develop professional/personal skills
Professional manner and ability to work without supervision
Exceptional communication skills
CULTURE & BENEFITS:
Structured training program
Work in a professional and supportive work environment
Plenty of opportunities for professional development
16/11/2020$0CBD, Inner West & Eastern Suburbs1 Call Centre & Customer Service
Apply for this job
Option 1: Use this option if you want to upload a new cover letter and a Resume file