Customer Service

Exciting opportunity to join highly regarded Commercial Finance Company, Newly created role due to company growth | Opportunity for career development, Convenient CBD location in modern beautiful offices | Top $$$$ on offer.

This leading Finance Company with an outstanding reputation is currently seeking an energetic Customer Experience Specialist/ Sales Support Officer. We are looking for an exceptional individual to join this organisation where you will be working closely with high performing team.

In this role you will work as part of the administration team and will be responsible for processing a range of administration tasks.


  • Deliver exceptional customer experience through efficient response times, quality conversations and providing accurate information.
  • Provide excellent inbound/outbound support to customers about their financial products and other general requests
  • Provide support to our BDMs and Brokers 
  • Manage email allocation and respond to enquiries within SLA
  • Manage the customers expectations, diffuse any escalated conversations
  • Follow set procedures, guidelines and policies
  • Meet and aim to exceed team and individual KPIs
  • Maintain customer accounts, provide information and process customer requests
  • Place outbound calls to update customer information (when required)
  • Provide support with our servicing project including testing of the new system
  • Identify any unallocated funds and conduct bank reconciliation (when required)


  • Experience working in an admin environment within financial services 
  • Strong computer skills 
  • Willingness to learn and develop professional/personal skills
  • Professional manner and ability to work without supervision
  • Exceptional communication skills 


  • Structured training program
  • Work in a professional and supportive work environment
  • Plenty of opportunities for professional development

16/11/2020 $0 CBD, Inner West & Eastern Suburbs 1 Call Centre & Customer Service
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