Team Leader - Contact Centre - PoliceLink - Communications & Security...

  • Clerk Grade 5/6
  • Ongoing Full-Time
  • Tuggerah

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.



About the role

We have an opportunity for a Team Leader - Contact Centreto be part of our PoliceLinkteam. The Team Leader contact Centre provides direction, supervision and support to the Contact Centre Team in the taking and processing of reports of crime/incidents and the provision of information to customers. The role is responsible for team performance and the overall management of a team of Customer Service Representatives.

This role is involves24/7 shift work.


Essential requirements

  • Obtain and maintain the requisite security clearance for this role.
  • Hold a current drivers licence with no traffic offences recorded on their driving history within the last six (6) months.

For more information on this role (e.g. key accountabilities, key challenges and capabilities required for the role), click here to view the role description.

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

  • competitive salary;
  • opportunity to purchase leave;
  • annual leave loading;
  • corporate wellbeing programs including seminars and the Fitness Passport;
  • free annual influenza vaccination and;
  • salary packaging options via superannuation contributions or a novated vehicle lease.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

You must also address each of the following Target Questions (300 word limit per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:
In your own words, what is Leadership and when have you demonstrated Leadership

Target Question 2:
Provide an example of your experience managing team performance in a high volume workplace

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

To be eligible to apply for this role, you must meet one of the following statuses:

  • an Australian Citizen;
  • a permanent resident of Australia; or
  • a New Zealand citizen.

Part of our assessment process may include online and/or telephone capability testing therefore you may be contacted to participate.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.

16/11/2020 $0 Gosford & Central Coast 1 Call Centre & Customer Service
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