Manager - Dealer Support and After Sales

Newly created national role, Family owned and operated business, industry leader, Dealership after sales, parts and service management.

Goldacres is an industry-leading manufacturer and supplier of world-class agricultural chemical spray equipment. Family owned and operated, with a head office in Ballarat, three retail sprayer centres and dealerships across Australia, Goldacres have a reputation for innovation, quality and adaptability. From their inception in 1978, they have prospered by constantly reinventing their products and business practices in a fast-changing landscape; turning ideas into reality to deliver sprayers which are truly Australias world-class sprayers.

The newly created position of Manager Dealer Support and After Sales plays a key role in supporting the continued growth and development of Goldacres. This role will have full responsibility for three key areas:

Developing and implementing the Goldacres Sprayer Centre retail strategy

  • Financial management; setting budgets, tracking profit margins, evaluating service and parts performance
  • Stock Management; monitoring stock levels, sourcing and procuring complimentary products and services, analysing trends
  • Marketing; managing product displays and store design, planning seasonal promotions, maintaining product and service marketing material, competitor analysis
  • Developing systems, processes and guidelines for the effective management and operation of the centres including IT management, staff development and training, customer complaints and warranty claims

Managing the internal dealer support team

  • Leading and managing the Product Support and Parts Support teams
  • Ensuring a technical sales capability exists to provide expertise and advice to dealers, potential dealers and clients
  • Maintaining a strong understanding of the customer and their needs through gathering feedback
  • Manage spare parts; stock management, pricing, sales promotions, stock lists and parts books

Directly supporting the Goldacres dealership network, including dealership set up, ongoing dealership support and after sales, parts and service support

  • Set up and fit out of new and existing dealerships including implementing systems and processes, marketing initiatives, product and parts management to maximise sales opportunities
  • Building and maintaining relationships with existing and potential dealers as well as clients
  • Ensuring relevant and expert training is provided

Success in this role requires:  

  • A proven background working in a dealership or servicing a dealer network
  • Experience within the agriculture industry is preferred but not essential
  • Strategic business management; finance, marketing, stock control, business systems and process implementation experience
  • Exceptional communication and relationship building skills
  • Well-developed analytical skills with the ability to gather and interpret data, make recommendations and solve problems
  • An ability to relate and see different perspectives; in this role you work for Goldacres, however you need to understand the customer and understand business from the dealership perspective as well as understanding the manufacture of products
  • A proven background in leading and managing a team

This role will be based out of Ballarat and requires regular travel and longer term there is the potential for this role to work remotely a couple of days per week.  An attractive salary package, including a fully maintained company vehicle will be negotiated with the successful candidate based on skills and experience.

Applications close Friday 27th November 2020.

16/11/2020 $0 Ballarat 1 Sales
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