Applications are invited for the following position with Install Ezi Pty Ltd, a wholly owned Australian company. We are an established business servicing Australia and New Zealand. Our companys technology is leading edge and our mission is to work in partnership with our clients brand producing efficient and effective budgetary and performance outcomes. Our clients brand is important to us, tailoring and implementing successful solutions is paramount in our trade based endeavours.
An exciting opportunity exists for an experienced Account Manager who likes variety and keeping busy. Located in our Kent Town Office you will be working with a dedicated team who take pride in their work. You will need to be timely, accurate, organised and have an ability to work independently at times. Experience in a previous Account Manager role will be highly regarded.
As the first point of contact, you are responsible for successful relationship management, by displaying strong leadership and support to all functions of the role.
Address issues in a timely and appropriate manner.
Promote and engender a culture of safety awareness and ensure safe work practices are maintained as dictated by the Occupational Health Safety & Welfare Act.
Answer telephone calls and direct or transfer calls to appropriate internal staff.
Provide administrative support to management team typing letters, sending emails etc.
General Phone Enquiries for major clients.
Handle customer inquiries and complaints.
General product enquiries.
Sub-Contractor / Installer Enquiries.
New Sub Contractor / Installer Enquiries.
Check Contractor Charges Against Approved Rates.
Customer Complaint Enquiries.
Provide reports to Management Team on a monthly basis (or as requested).
Any other task as directed by Senior Management Team.
Reporting to the Management team, we are looking for a strong team player who possesses a friendly, helpful attitude and willingness to learn, with the ability to work well in a team environment.
To be successful in this role you will have:
Minimum of 2 years experience in a similar Account Manager role.
Able to learn technical information.
Very competent in Microsoft Office Applications and custom software programs.
Exceptional data entry and accuracy skills.
A professional telephone manner.
Excellent communication skills.
Good time management and the ability to meet deadlines.
Exceptional organisational ability.
The ability to follow complex processes.
Install Ezi Pty Ltd is an equal opportunity employer.
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