Casual role with full time hours. Potential for ongoing Full time employment
Monday-Friday rotating roster. Must be flexible with working hours between 7am-6pm
Must be available to work 1 weekend per month and over the Christmas/New Years break
Epping, VIC Location
We are a family based company that installs Eftpos terminals across Melbourne and country Victoria for some of Australia's leading financial institutions.We provide a variety of services for our clients including Job Allocation, Job Booking and Technical Support via a team of 9 call centre staff and approximately 70 Field Technicians.
ABOUT THE ROLE:
The key responsibility of this role is to effectively action and monitor the allocation of incoming jobs and professionally answering phone enquires from head office and field technicians.
This role is a Casual role working Monday-Friday full time hours = 37.5 hours. Ongoing Full time employment will be offered to the right candidate.
You must be flexible and be available to work shifts between 7am-6pm on a rotating roster.
The successful candidate must be available over the Christmas/New Years break and will also be required to perform on-call weekend duties once a month.
TASKS & RESPONSIBILITIES:
To effectively action and monitor the allocation of incoming jobs
Answering phone enquires from head office and field technicians
Liaise with the business clients to ensure expectations are being meet and exceeded
Works under routine supervision with intermittent checking
Work effectively in a business environment and can work effectively with others
Strong administrative skills within a fast paced and changing environment
Great time management, attention to detail and a calm, confident communication style
QUALIFICATIONS & EXPERIENCE:
Call centre or Admin experience in fast pace environment
Exceptional customer service skills
Can problem solve and resolve customer complaints
Intermediate to advanced PC skills
"What ever it" takes attitude
We are a friendly team who takes exceptional pride in the quality of our work. The successful candidate will be someone who shares this passion whilst also having the ability to contribute to an enjoyable working environment.
16/11/2020$0Northern Suburbs1 Administration & Office Support
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