Customer Service Officers

Customer Service Officers

  • Multiple Ongoing roles, Salary package up to $87,916
  • Flexible working options

About Us

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service (DCS). Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.

We support a flexible workplace with staff working remotely during this time. We have four home locations: Parramatta, Gosford, Maitland and Lithgow, and staff are able to work from any of these locations.

About the Role

The Customer Service -Fines & Debt branch is responsible for customer interactions relating to fines and overdue debt.

We are currently seeking to appoint 10 x Customer Service Officers to provide administrative support for the effective operation of the Fines Compliance & Assurance Business unit.

The Fines Compliance & Assurance Unit aims to maximise compliance through effective and efficient customer education programs, robust audit, and by making it easy for customers to comply. Fines Compliance & Assurance collaborate with internal business units and external agencies with information sharing, risk mitigation and identification of potential non-compliance.

To be successful in this role, you will

  • Strong attention to detail and accuracy
  • Excellent interpersonal, written and verbal communication skills
  • Superior problem solving, analysis and decision-making skills
  • Well-developed and accurate clerical, telephone and computer skills including word processing
  • Demonstrated ability to work effectively in a high processing team environment
  • Experience in applying legislation, policies and procedures is desired but not mandatory
  • A strong commitment to providing excellent customer service is mandatory.

How to Apply You are required to submit a cover letter (maximum two pages) and a current resume (of no more than five pages) which clearly details your skills and experience as relevant to this role

Salary Grade 3/4 with the base salary for this role starting at $72,418 base plus superannuation

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.



Closing Date: 22 November 2020 (10am) Due to an expected high intake, DCS reserve the right to close this posting prior to the closing date. we encourage you to apply as soon as possible.

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

16/11/2020 $0 Parramatta & Western Suburbs 1 Call Centre & Customer Service
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