Service Receptionist and Customer Relations Officer

Vibrant Team Environment & Supportive Management Team, Opportunities for Career Progression, Join one of the Largest Automotive Groups in the World!.Maddington Hyundai and Isuzu Ute, has an exciting opportunity for a customer focused Service Receptionist and Customer Relations Officer due to growth in the business!

To be considered, you will have fantastic Customer Service and computer skills to assist the relevant staff and managers. You will also have excellent communication, organisation, and interpersonal skills to deal with our customers and stakeholders as well as demonstrating proper attention to detail.

  • Greet each customer personally in a friendly and welcoming manner
  • Answer all phone enquiries and operate a busy switchboard
  • Book in Service customers for appointments
  • Handle customer enquiries and concerns with professionalism and tact
  • Assist the the Parts and Service Departments with a variety of administration tasks in a prompt, accurate and professional manner
  • Perform clerical duties as required, scanning, filing, photocopying and general administration duties as deemed necessary by management 
  • Provide Assistance and Customer Service support to front line service team with driveway service, service desk and other areas
  • Manage Customer complaints with timeliness and regard for the reputation of the dealership
  • Supporting customer relationship through follow-up calls, surveys, letters and inbound contacts with customers.


  • Strong listening & problem solving skills.
  • A positive proactive demeanour.
  • Respectful and courteous to customers and colleagues
  • Enthusiastic, friendly and helpful attitude
  • Honest with high levels of energy and integrity
  • Fully Computer Literate
  • Excellent communication, organisation and inter-personal skills.
  • Experience in a Dealership Service Receptionist role is preferred but not essential 

What’s in it for YOU:

  • Friendly and Supportive Co-workers & Management Team
  • Fantastic Long Term Career Opportunity with an expanding Motor Group
  • Join one of the Largest Automotive Groups in the World!

*Due to the number of applications we will be only contacting those who have been shortlisted


Please note: IDOM Automotive Group is an Equal Opportunity Employer - Women are Encouraged to Apply.  All shortlisted applicants will be required to undertake a pre-employment checks including police and medical checks.

16/11/2020 $0 Perth 1 Administration & Office Support
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