Loan Management Officer

The Organisation

Our client is deeply invested in the financial success and economic independence of those who want to own their own future.  Taking big ideas and making them happen, our client goes further than providing money; they provide innovative solutions to invest in people and ideas.

Removed from the depersonalized nature of larger institutions, this role prioritises collaboration to enhance creative solutions to customers unique circumstance.

The Role 

The role would see you undertaking arrears management for a home loan portfolio.  Operating within policy, you will partner with customers experiencing hardship to honour payment arrangements and readjust loan profiles as appropriate. Key responsibilities include: 

  • Action customer assistant requests under National Credit Code's hardship provisions
  • Monitor agreed payment arrangements
  • Prepare correspondence and appropriate documents for customers
  • Assess, analyse and renegotiate payment arrangements where appropriate  

Your Background 

  • Experience in mortgage collection and arrears management   
  • Strong negotiation skills 
  • High level of verbal and written communication skills
  • An empathetic disposition
  • Qualifications in Accounting or Finance highly regarded 

Key Details 

  • Well-established financial institution who are deeply invested in financial success 
  • Attractive hourly rate
  • Brisbane CBD location 
  • 6-month, on-going temporary role 
  • Full-time Monday to Friday 


09/11/2020 $0 Brisbane 1 Call Centre & Customer Service
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