Customer Service / Administration Assistant

For over 20 years, Bidfood has provided quality ingredients to the foodservice and catering industry in Australia. With 50+ locations and a team over 2,300 nationwide, Bidfood is recognised as one of the countrys leading distributors to the industry. A casual opportunity exists for an adaptable team player to join our Administration team at our foodservice branch located in Albury.

About the Role:

Reporting to Branch Manager the successful applicant will be required to provide over the phone customer service and provide a high level of customer service to external customers in addition to performing other administrative tasks and reports.


  • Respond to customer queries via telephone, in person and by email in a professional and timely manner
  • Liaise with purchasing and warehouse teams to ensure accuracy of supplier invoices, orders, resolve issues and provide information as requested
  • Conduct internal audits of the Quality and HACCP based food systems
  • Facilitate smooth processing of sales enquiries and customer orders and quotes
  • Provide general administrative tasks with an emphasis on accuracy as required

Skills and Experience:

  • Confident phone manner and excellent communication skills
  • Superior customer service skills with the ability to build and maintain successful working relationships
  • Audit & HACCP experience
  • Action customer queries appropriately and in a timely manner
  • Strong organisational and planning skills, with the ability to prioritise and multi task
  • Able to work as part of a team and autonomously
  • Excellent computer literacy, including the ability to quickly learn internal systems

Sales experience and an understanding of the foodservice industry or an allied industry would be an advantage.

Bidfood can offer you:

  • Staff Discounted Pricing on 4000+ items
  • Access to online workforce development programs
  • Team member access to Corporate Health Plans and other staff benefits
  • Employee Assistance programs to support Staff and their families

Applications close:  13th November 2020

Please note only shortlisted candidates will be contacted

09/11/2020 $0 Albury Wodonga & Murray 1 Administration & Office Support
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