A trusted and reassuring presence in the Victorian community for more than 136 years, St John Ambulance Victoria is a for purpose organisation and driving force in the community, working for the Service of Humanity. We look to the future as a vibrant and strong organisation which exists to help those in our community who are in sickness, distress, suffering or danger.
Our desire is to serve the community further, deliver the best care possible and be a place where people are inspired to volunteer and work. We support our charitable work through a strong and diversified commercial operation, operating as a certified Social Enterprise.
About the Opportunity
An exciting opportunity has arisen within our Event Health Services team for a dynamic and strategic Customer Experience Manager with sound experience in team management, sales and major account management to succeed with our client services and sales activities. Reporting directly to the General Manager, Event Health Services this role will encompass strategic planning, management, maintenance and development of existing accounts.
Essential to your success in this role will be a proven ability to provide leadership, mentoring and management to a team from an operational level, as you lead and support your team consisting of a Business Development Executive, Event Support Manager, and Major Venue and Event Partner, and particular to this role will be the Event Support Officers who are responsible for the rostering and logistical coordination of events.
If you would like the opportunity to work within a varied, challenging and target driven working environment representing one of Australia's most iconic first aid brands then this will be the opportunity for you!
Suited to a motivated and positive go-getter, you will be a strong communicator with an ability to build strong relationships both internally and externally. With a proven history in sales and account management, you will provide the appropriate leadership and management associated with growth and maintenance of existing accounts as well as the development of new business.
A background within the hospitality, events, catering or exhibition industry, or volunteering sector would be very highly regarded.
Essential Skills and Attributes (Selection Criteria):
- Demonstrated leadership, management and mentoring skills, particularly the oversight of operational staff from team leaders through to officers.
- A proven record in business to business sales.
- Sales pipeline management and generation of new business opportunities.
- Flexible and agile in presenting customised solutions for clients.
- Strong organisation skills and attention to detail.
- Strong ability to communicate with influence, and proven abilities of negotiation and persuasion skills.
- A positive "can do" attitude.
- Excellent written and verbal communication skills.
- Possessing initiative and working with a sense of urgency.
- Willingness to undertake a current Police Check and Working with Children Check.
St John supports an inclusive approach in both the workplace and community where you can pursue and achieve your goals to the fullest potential through ‘Our Safe Place’. St John offers a great culture and amazing staff benefits including career growth opportunities, training and development opportunities, tax free salary packaging options, discount cards, health and wellbeing offerings, complimentary breakfast and fresh fruit, fabulous coffee machines, team building activities, additional leave days and staff excellence awards. We also have an engaging and active social club!
How to Apply
Please apply with your updated resume and cover letter addressing the selection criteria. Your cover letter statement should include how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities and succeed in the position.
Our commitment to Diversity
St John is committed to fostering an inclusive and equitable work environment for all our people. We encourage an environment where people feel respected, safe and valued for who they are and the contribution they make to the organisation and the community. We welcome and encourage applications from people across our diverse community, especially from Aboriginal, Torres Strait Islander and Culturally and Linguistically Diverse (CALD) applicants.
Our commitment to Child Safety
As an organisation that regularly works with children, we at St John believe that all children have the right to be emotionally and physically safe at all times, and to be treated with dignity and respect, free from emotional, psychological and physical danger, abuse and neglect. St John is committed to identifying, mitigating and managing risk to children through a preventative and risk management approach.