Service Advisor / Warranty Clerk

Jayco Townsville is a local family owned successful caravan business who are seeking a self-motivated, experienced Service Advisor to join our team.  

We are looking for a team member who will create superior customer service for our clients. Mostly reporting to & working directly with the Workshop Manager, this is a rare and highly professional, customer focused role which is based on best practice. 

What we are looking for: 

Excellent time management skills; 

Customer focus at all times; 

Sound knowledge of process and procedure; 

Strong communication skills; 

Positive attitude; 

Experience in customer service and/or Caravan industry; 

Ideally, you will have experience in dealing with the Ultimate Business Systems, service advising, Insurance claims and warranty issues.  

What the role entails: 

Customer service inquiries; 

Raise workshop job cards weekly/daily; 

Interact with manufacturer data bases; 

Process vehicles into the system; 

Liaise with customers during the day to create Service & Warranty bookings; 

Prepare invoices, advise customers when vehicles are ready; 

Greet customers collecting vehicles, go thru invoice if required;

Process & Submit vehicle warranties;

Ensure warranty timelines are adhered to. 

What Jayco Townsville offer:

Ongoing development and support;

A dedicated and fun working environment;

Stable, substantial, long term career opportunity with a successful and progressive company.  

 Applications Close: 5pm Wednesday 11th November 2020

09/11/2020 $0 Townsville & Northern QLD 1 Trades & Services
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