Jayco Townsville is a local family owned successful caravan business who are seeking a self-motivated, experienced Service Advisor to join our team.
We are looking for a team member who will create superior customer service for our clients. Mostly reporting to & working directly with the Workshop Manager, this is a rare and highly professional, customer focused role which is based on best practice.
What we are looking for:
Excellent time management skills;
Customer focus at all times;
Sound knowledge of process and procedure;
Strong communication skills;
Experience in customer service and/or Caravan industry;
Ideally, you will have experience in dealing with the Ultimate Business Systems, service advising, Insurance claims and warranty issues.
What the role entails:
Customer service inquiries;
Raise workshop job cards weekly/daily;
Interact with manufacturer data bases;
Process vehicles into the system;
Liaise with customers during the day to create Service & Warranty bookings;
Prepare invoices, advise customers when vehicles are ready;
Greet customers collecting vehicles, go thru invoice if required;
Process & Submit vehicle warranties;
Ensure warranty timelines are adhered to.
What Jayco Townsville offer:
Ongoing development and support;
A dedicated and fun working environment;
Stable, substantial, long term career opportunity with a successful and progressive company.
Applications Close: 5pm Wednesday 11th November 2020