Permanent Appointment 0.8 FTE
We are looking for a dynamic and talented professional who is passionate about frontline customer service delivery, and intrinsically understands the requirements and benefits of a comprehensive Knowledge Management System dedicated to the needs of knowledge seekers, and those they serve.
At the Department of Mines, Industry Regulation and Safety (DMIRS), we pride ourselves on creating a supportive, inclusive, and innovative environment that allows our people to contribute, develop and thrive to reach their full potential.
We offer a diverse range of extraordinary career opportunities across the department, all with a focus on supporting a safe, fair and responsible future for the Western Australian community, industry and resources sector.
To learn more about the Department and what we have to offer, please visit our website.
Excellence in organisational Knowledge Management practise is critical to the delivery of accurate, relevant and timely information to customers to ensure an exceptional frontline customer experience.
The Knowledge Management Coordinator will play a crucial role in supporting our frontline customer service teams to access relevant information so our customer receives the right information, at the right time, in the right way in order to make informed decisions about their own, or others regulatory obligations.
The Knowledge Management Coordinator is responsible for the provision of general information content via the Departments content management system, and leads all aspects of content development and approval, including collection and tailoring of information on DMIRS services into the Knowledge Management System, and maintaining excellent relationships with subject matter experts within DMIRS to ensure that information is accurate, current and approved.
As Knowledge Management Coordinator, your creativity, drive for continuous improvement, delivering timely results, dedication delivering a quality product and excellent communication and consultation ability will be key to your success in this role.
This position is located in Cannington (however, you may be required to work at other sites as required)
Conveniently walking distance from public transport, a local shopping centre and secure onsite parking. You will also enjoy onsite lifestyle facilities, including bike lockers, fully equipped change rooms, personal lockers, and a cafe.
Need further info Click on the Job Description Form (JDF) below or contact Robyn Parker, Director Customer Information on (08) 6251 2321.
What we are looking for
To be considered further, please submit a detailed CV and covering letter (of no more than 2 pages) addressing the following;
- Experience in or knowledge of frontline customer service.
- Demonstrated ability to establish effective communication networks, develop relationships and consult and negotiate with internal and external clients.
- Experience in the administration and management of knowledge bases.
Ready to join our team
Click Apply for job below, complete the online application form and attach documentation as requested above in the what are we looking for section.
For tips on how to put together your application, or details about the process, you can find more information in the Applicant Pack attached below. You can also contact Grace Wilhelm, A/Senior Human Resources Officer on (08) 9222 3643 or email [email protected] for information about employment conditions and the application process.
All requirements, capabilities and pre-employment checks listed on the attached JDF will be assessed as part of the selection process. Please note that a pre-employment National Police Clearance and Psychometric Testing will be undertaken as part of this process.
- Great work/life balance through flexible working arrangements and leave options.
- Opportunities for professional development.
- An award-winning Health and Wellbeing program.
- Salary packaging options.
Supporting a diverse workforce
The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to creating and maintaining a diverse workforce that reflects the community we serve, and an inclusive culture where all employees feel valued, respected and connected. The diversity of our workforce is our strength, it enhances our ability to be forward thinking as well as responsive in the services we deliver to the Western Australian community.
We actively promote the employment of Aboriginal and Torres Strait Islanders, people with disability, youth and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
To keep up to update on activities and opportunities within the department you can follow us on Linked .
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies for appointment (permanent, fixed term, full-time or part time) throughout the department for the next twelve (12) months.
CLOSING DATE: 4.00 pm on Monday, 16 November 2020.
Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.