Senior Leadership Role, Sydney CBD Location, Rapidly Growing QSR.
Founded in 2003 by Henry Wang Yao-Hui, Chatime is a fun brand built around serving delicious tea and in the most innovative ways. With 2500+ stores across 38 countries, they are now the fastest growing iced tea company in Australia and are poised for even more growth in 2021. To help facilitate this grown the are now looking to recruit a Head of Operations here in Australia.
The Head of Operations role is a key leadership position within the business. This position also plays a critical role overall ensuring objectives are met with regards to the company's strategic plan. The role will ensure overall Operational Excellence across the business as Chatime moves into an exciting period of growth. The Head of Operations will have a number of direct reports including Business Development Managers across each region and a Quality Assurance Manager. A critical component of this position is providing support to the franchisee network which will include supporting them across areas such as operations, HR, marketing and purchasing. This means that the successful candidate to be willing to spend time in-field with their teams and at grass roots to ensure that best practice is consistent across the network.
Skills & Experience
To be successful in this role you will be adaptable and fast-changing as you adjust to new challenges and an expanding network of stores. Self-driven and accountable, you will work with full autonomy, requiring a keen initiative and open communication style, as well as a systematic yet agile approach.
A broad background across a variety of roles will be advantageous and you must have multi-site operations experience within a franchise environment (QSR). It is also preferred that you have experience in working with franchisees. Ideally, you will have strong financial and commercial acumen and proven coaching experience. You will be ambitious and lead by example as you look to grow with the business. Culturally, you will be a team player with a humble yet confident charisma.
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