Service Advisor

Long-term career opportunity, Supportive Management and Team, Immediate start available.

Caravanland is a family owned business and one of the biggest success stories of WA Recreational Vehicle Dealerships.

Due to an expanding service department, Caravanland is seeking the services of an experienced dynamic and motivated individual to join our service team as a 'Service Advisor' for an immediate start. This would be the ideal opportunity for someone who has exceptional customer service skills and wants to be part of Australia's most awarded Jayco dealership.

Reporting to the Service Manager, you will be responsible for coordinating customer caravans for servicing, serving customers at the front counter and at their vans during drop-offs/pick-ups and ensuring high levels of customer satisfaction.

Key duties for this role will involve:

  • Providing superior customer service at all times
  • Booking clients in for repairs and services to their caravans
  • Handling of customer issues and queries at the service centre
  • Determining customer repair/service needs by asking the right questions and doing visual inspections so as to ensure customer expectations are met each time
  • Following all Caravanland service centre procedures
  • Quoting for repairs and accessory fittings to caravans
  • Ordering of parts for service requirements
  • General administration duties required within the service centre

To be successful in this role, you will need to have the following skills:

  • Exceptional customer service and negotiation skills
  • Commitment to safety
  • Ability to work in a team and individually
  • Motivated and organized individual with prior experience in a customer facing role
  • Reliable and dependable
  • Detail-oriented
  • Strong administrative and computing skills
  • Effective time-management
  • Neat and professional presentation
  • Knowledge of caravans will be beneficial
  • WA Driver's License

Caravanland is committed to providing an exceptional customer experience and we know this starts with our most valuable resource our employees. 

If you believe you meet the above criteria and are looking for a long-term career opportunity in a significant growth industry, submit your application by clicking the 'apply now' button including a current resume and cover letter.

09/11/2020 $0 Perth 1 Call Centre & Customer Service
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