MTP Services provides IT Contracting and Professional Services to the market. Join a talented team and work in a culture that fosters an inclusive and flexible work environment, offering opportunities to grow and contribute to the company.
We are seeking a Service Designer with a passion for Agile delivery to join our client. As a Service Designer, you’ll work in a multi-disciplinary team to build world-class government digital services. You’ll be responsible for understanding and articulating improvements to the Customer Experience across the Federal client's digital services landscape.
Our ideal candidate:
Minimum of 5 years’ experience required.
Extensive experience in the design of services within government.
Demonstrated experience in Human-Centred Design.
Demonstrated experience in Customer Experience design.
Demonstrated and practical application of Design Thinking practices within the government.
Champion of the Digital Service Standard (DSS) and Service Design and Delivery Process (SDDP).
Demonstrated experience co-designing services that meet the needs of a range of stakeholders and clients.
Demonstrated experience delivering operational/live services in tight timeframes within a cross-functional team.
Highly knowledgeable in research and design methodology, including one-on-one research methods.
Experience in generating design hypothesis, mapping experiences and evaluating success metrics.
Experience planning, conducting, analysing and making recommendations on emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry-first service experiences.
Experience building and testing low-fidelity concepts and prototypes of services or interactions.
Strong presentation and workshop facilitation skills and the ability to articulate and present solutions, ideas and recommendations.
Exceptional communication, organisational and interpersonal skills.
Experience in working in Agile is highly desirable.
Motivated, positive & enthusiastic.
This role does require the successful applicant to be an Australian Citizen
09/11/2020$0ACT1 Design & Architecture
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