Digital Service Designer

MTP Services provides IT Contracting and Professional Services to the market. Join a talented team and work in a culture that fosters an inclusive and flexible work environment, offering opportunities to grow and contribute to the company.

We are seeking a Service Designer with a passion for Agile delivery to join our client. As a Service Designer, you’ll work in a multi-disciplinary team to build world-class government digital services. You’ll be responsible for understanding and articulating improvements to the Customer Experience across the Federal client's digital services landscape.

Our ideal candidate:

  • Minimum of 5 years’ experience required.
  • Extensive experience in the design of services within government.
  • Demonstrated experience in Human-Centred Design.
  • Demonstrated experience in Customer Experience design.
  • Demonstrated and practical application of Design Thinking practices within the government.
  • Champion of the Digital Service Standard (DSS) and Service Design and Delivery Process (SDDP).
  • Demonstrated experience co-designing services that meet the needs of a range of stakeholders and clients.
  • Demonstrated experience delivering operational/live services in tight timeframes within a cross-functional team.
  • Highly knowledgeable in research and design methodology, including one-on-one research methods.
  • Experience in generating design hypothesis, mapping experiences and evaluating success metrics.
  • Experience planning, conducting, analysing and making recommendations on emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry-first service experiences.
  • Experience building and testing low-fidelity concepts and prototypes of services or interactions.
  • Strong presentation and workshop facilitation skills and the ability to articulate and present solutions, ideas and recommendations.
  • Exceptional communication, organisational and interpersonal skills.
  • Experience in working in Agile is highly desirable.
  • Motivated, positive & enthusiastic.

This role does require the successful applicant to be an Australian Citizen

09/11/2020 $0 ACT 1 Design & Architecture
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