Customer Service Senior

Due to recent growth this well respected Australian owned Customs Brokerage & International Freight Forwarder seeking experienced person to join team at Head Office Botany as Customer Service/Sales Support Manager.

This is a newly created role designed to compliment customer expectations and also support sales and growth.

The role ideally seeks individuals who have local experience within Freight Forwarding area to apply their knowledge and skills to grow the area and service customer expectations.

You will be managing existing client relationships ensuring timely and consistent communication to resolve client enquiries and identify and create new business opportunity. This role would ideally suit a experience professional who has the ability to People manage, report and implement business  processes.

A focus on client retention, relationship building and understanding of operations. 

You must have Cargowise1 software to qualify for this role.   

The role is full time Monday - Friday office hours.

Location: Botany  NSW 


  • You will be working closely with key customers providing updates in a timely and professional manner
  • A person with sound operational knowledge in Import/Export Operations both Air & Ocean with strong Customer Service focus from International Freight background in local market is sought
  • You will be confident to deal with customers on a regular basis with sound English communication skills and strong computer skills
  • You will have responsibility for efficient customer support to client base


  • To qualify you must have a minimum of 5 years local experience in Ocean/Air Operations with focus on customers service gained from a similar position.
  • Have held a leadership role in similar capacity for a minimum 2 years. 
  • You must feel confident to work within small stable  team environment 
  • You have excellent interpersonal skills
  • Ability to build rapport with customers in professional and proactive manner
  • You have excellent customer service skills
  • Strong time management and planning
  • You will need excellent computer and communication skills

If you are genuine and serious about your career in International Freight then send your confidential resume today

Salary negotiable for the right person with relevant skills.

Only candidates with relevant local experience in International Freight Forwarding will be considered for this role.

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

09/11/2020 $0 CBD, Inner West & Eastern Suburbs 1 Trades & Services
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