Operations Scheduler/Assistant

Flick - Anticimex are looking for an enthusiastic team player to join our team in Townsville. Flick can offer excellent working conditions in a rewarding and challenging work environment. Due to a continued focus and growth a position is now available to join our growing operations team, with a strong focus on Customer Service and Scheduling. The ideal candidate would come from either a similar role in Pest control, or has logistics experience in fleet control and scheduling.     


Your main duties would include


  • Coordinate work production for multiple technicians
  • Answer inbound phones calls from both technicians and customers and solve general enquires
  • Organize both contracted and ad-hoc work requirements
  • Confirm work for the following day for a group of technicians
  • Plan and prioritize operations to ensure maximum performance and minimum delay
  • Determine manpower, equipment and materials needed to cover work scheduled
  • Address issues when they arise aiming for minimum disruption
  • Meet Individual and team performance KPIs
  • Ensure technicians required inductions and licenses are up to date
  • Work with and communicate with technicians, supervisors and other staff
  • Administration responsibilities


Applications with the following would be preferred:


  • Background or knowledge of the Pest Control Industry or similar service industry
  • Proven experience in scheduling
  • Excellent knowledge of Townsville region including Charters Tower, Bowen & Collinsville
  • Working knowledge of MS Office and Outlook
  • Strong organizational and problem-solving skills
  • Excellent communication abilities & professional phone manner and a results-oriented attitude
  • Customer Service experience
  • Attention to detail
  • Enthusiastic, motivated and a team player
  • High school diploma; Further education or certification is preferred

Only shortlisted candidates will be contacted.

09/11/2020 $0 Townsville & Northern QLD 1 Administration & Office Support
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