Operations Support Specialist

Who we are

Southern Cross Credit Union is a 100% customer owned and focused financial institution located in the heart of the Northern Rivers region of NSW. We have proudly been a part of this community since 1966, making us one of the longest established local businesses.

A growing and progressive organisation, we have been recognised as Australia Mutual of the Year and awarded winner of the Excellence in Business and Excellence in Professional Service in the Northern Rivers region. 

We currently have an exciting opportunity to join us in a Full Time role as an Operations Support Specialist based in our Corporate Service Centre in Kingscliff, NSW.

What youll do

  • Provide a range of administrative and support services to meet the operational needs of the business, inclusive of:
    • Review and process of payments and transactions;
    • Processing of direct entry;
    • Completion of required reporting;
    • Review and verification of Netbanking transactions.
  • Respond to and resolve general enquiries from the Financial Service Centre network and customers ensuring the provision of accurate information, and the timely and effective resolution of issues.
  • Ensure all customer interaction, internal and external meets SCCU 5 Star Customer Service Principles.
  • Coordinate records, databases and reports, complying with administrative systems, processes and policies.
  • Adhere to bank policy and procedures.
  • Meticulous accuracy and detail, in particular regard to customer records.
  • Engage and contribute to continuous improvement and workflow efficacy.


Who we're looking for

  • Minimum 2 years experience in a similar operations or administrative role with a background in Financial Services / Banking Industry desirable.
  • Self-directed, motivated team player who is skilled at managing their time and workload
  • Excellent written, verbal and interpersonal skills
  • Passionate about providing excellent customer service
  • Advanced skill in MS suite of products, including Excel
  • Strong attention to detail and high level of organisation
  • Confidence and flexibility to take on any task

What youll get

Apart from being rewarded financially, you will also have access to a full suite of banking and financial products,

09/11/2020 $0 Lismore & Far North Coast 1 Administration & Office Support
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