Receptionist Team Leader

Receptionist/Administration Support Team Leader (Part-Time)

Neurospace is an Allied Health rehabilitation practice. We are currently seeking a highly experienced receptionist to join our rapidly growing team in a permanent part-time capacity, to take on the role of Team Leader for our Reception Team. The Receptionist Team Leader leads and manages staff in day-to-day activities including developing, coaching and mentoring staff, and building commitment towards shared goals.

The day to day responsibilities of this position includes: 

  • Perform all aspects of reception duties including scheduling appointments, customer service, data entry, responding to enquiries, billing and accounts processing.
  • Maintain accurate and effective record management systems for patients including the preparation and management of medical reports and records.
  • Implement work plans, set tasks and manage priorities for reception staff to ensure a consistent flow of patients through the clinic.
  • Manage resources, including supporting and implementing change management processes and business improvement initiatives.
  • Lead a focus on optimising patient registration and championing excellent patient care, through enhanced service delivery and continuous improvement.
  • Identify and effectively communicate any impacts to operational needs, resources and proactively identify solutions to resolve them.
  • Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.

To be successful in this role you must possess the following qualities and attributes: 

  • Strong communication and interpersonal skills with the ability to engage with stakeholders to influence sound business decisions
  • Demonstrated leadership, coaching and mentoring experience
  • Exceptional time management skills, with the ability to manage conflicting priorities in a complex environment
  • Excellent stakeholder management and customer liaison skills
  • Demonstrated ability to work collaboratively and operate effectively as a team member
  • Previous experience using clinical and practice management software (or the ability to obtain)

Previous medical/allied health reception experience is highly desirable. A demonstrated understanding of medical administration (including HiCaps, Medicare and NDIS) will be highly regarded.

This role is a permanent part-time position with Neurospace offering above award rates.

12/10/2020 $0 ACT 1 Administration & Office Support
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