Partner with a high performing leadership team, Make a meaningful difference to the lives of our residents, Help to bring our brand new home to life!.
At Estia Health, we’re proud that each of our aged care homes uniquely represent the residents who choose us, the community that surrounds us and the people we work with. Join Estia Health and support our residents with continuing to live the life they love. We will support, nurture and develop your career in the growing aged care industry.
About the role Estia Health Blakehurst have a fantastic opportunity for an experienced Client Services Officer to join our friendly and supportive team on a full time basis as we welcome new residents into our brand new home, opening in February 2021.
As first point of contact for families seeking Aged Care services, the Client Services Officer will assist residents and their families in their journey into Residential Aged Care. The successful applicant will provide our customers with a seamless admissions experience and offer our referrers easy access to our beds.
This position will suit an energetic and results orientated individual who is passionate about driving customer satisfaction in Residential Aged Care. You will be making a real difference to our residents and their families, building rewarding and lasting relationships along the way.
Key responsibilities will include but are not limited to:
Manage all customers inquiries including conducting site tours and holding resident/relative discussions and liaise with internal and external stakeholders.
Proactively manage the pipeline of inquiries to improve sales and conversion rates
Proactive engagement of referrers including identifying new potential referrers and community linkages
Implement sales programs to increase the uptake of additional services including activity programs
Act as the Customer Service champion for the home by monitoring service stands, ensuring training of staff and actioning resident satisfaction feedback
About you Our ideal candidate has proven time management and organisational skills along with the flexibility to manage changing business needs.
5+ years’ experience in sales/front office hospitality roles
A track record of success in sales including strong negotiation and outstanding customer service
Impeccable presentation, excellent communication and the confidence to build rapport with a wide range of people
The ability to work both individually and as a team to achieve desired outcomes
Knowledge of Aged Care including fees and funding (Ideal but not essential)
Previous experience delivering training would be highly regarded
Qualifications in sales, customer service or hospitality would be an advantage (but not essential)
What we will do for you: At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us.
Join one of Australia's leading aged care providers in one of the fastest growing industries
Become the face of the home
Enjoy working a full-time role without weekend hours!
Work in your local community and make a difference to the lives of our residents
With a number of homes across the country there is opportunity to progress internally!
Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services