Administration Officer

Casual role, Well respected not for profit organisation, Salary packaging options available.

At Hunter Primary Care, we support people to live a healthy life. As a not-for-profit organisation, Hunter Primary Care have been providing quality health care and wellbeing services to the Hunter community for almost 30 years. We understand that everyone’s heath care journey is different and listen to each individual’s needs and goals. We deliver a range of health and wellbeing services in collaboration with our network of trusted health professionals. We listen. Care. Connect.

GP Access After Hours is an established and respected primary health care service provided by Hunter Primary Care.

GP Access after hours (GPAAH) provides comprehensive and quality after-hours medical care and advice to people of Newcastle, Lake Macquarie, Maitland and surrounding areas. We are open when regular GP practices are closed. GPAAH operates via a phone triage (Patient streaming service–Call Centre) and clinic appointment system. Our service is staffed with over 200 local GPs, registered nurses and support staff.

GPAAH is now seeking additional enthusiastic and experienced Administration Officers to work in our Patient Streaming Service (call centre) and clinics. The Administration Officer is the primary point of contact for the GPAccess After Hours Service for the community and other health services and providers.

The Administration Officer commands a high level of skill in data entry, evidenced by efficient accurate collection of demographic and personal information for every patient encounter.

  • Reporting to the GPAAH Clinical Services Manager, this position is primarily responsible for:
  • Identifying the needs of callers on the phone using best practice triage software, with the support of Registered Nurses
  • Accurate patient registration and accounting/billing processes
  • Coordination of clinic appointment scheduling within set guidelines
  • Other administrative tasks as appropriate

GPAAH shifts are predominantly in the “after hours” period; including weekday afternoons, weekends and public holidays and some overnight hours. The role may be based at one of the GPAccess Clinics or Patient Streaming Service (call centre).

The successful applicant for this position will be required to hold a current NSW Working with Children Check.

If you believe you are a good fit for the role and share our values of respect, excellence, integrity and recognition, and have a strong interest in working with a team who are committed to improving health in our community, please apply today.

We're COVID Safe - we have developed a COVID-19 Safety Plan to help create and maintain a safe environment for our staff and our community. For more information on the measures that we have put into place to keep you safe please view the COVID-19 Safety Plan available on our website.

Applications close: 4.00pm, Monday 19 October 2020
We reserve the right to close this vacancy early should a suitable candidate(s) be found

Further information regarding this opportunity can be found in the position description at the About Us / Careers page of our website - All applications must include a cover letter individually addressing the essential and desirable selection criteria found in the position description. 
To apply for this position, click on Apply Now below to upload your resume and application.

Hunter Primary Care is an equal opportunity employer. Aboriginal and/or Torres Strait Islander People are encouraged to apply.

12/10/2020 $0 Newcastle, Maitland & Hunter 1 Administration & Office Support
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