Customer Contact Centre K-ESS
Permanent Full Time
Customer Experience Specialist
Your new company
At Wesley Mission Queensland we believe we are our best when our workforce is as diverse, talented and as passionate as the communities in which we live and operate in. We have over 100 years of experience in delivering Disability and Aged Care Services, both in people's homes and in our facilities.
We put the client at the heart of everything we do.
As a Not For Profit organisation, everything we do is for purpose and not profit. All funds that we receive are invested back into our community services and programs, which provide vital assistance to people throughout Queensland. To learn more about our organisation, please see www.wmq.org.au
Your New Role
We are passionate about providing exceptional client centred care and support.
As our Customer Experience Specialist you are the escalation point for customers seeking advanced information and support from WMQ. You will resolve issues and make sure that you determine additional needs as necessary. The Customer Experience Specialist is responsible for ensuring outbound customer calls are undertaken to seek essential feedback and will create reports that help drive improvement and data driven decision making.
This is a permanent role, based in the northern suburbs of Brisbane so no need to worry about parking! You will work in a high performing team, leading the customer experience within this growing community service provider. As a Not for Profit organisation, we offer a range of additional benefits as part of your working conditions; some of these are listed below.
We are looking for a caring compassionate professional who has a passion for delivering exceptional customer experience.
You're a high level communicator, excellent leadership qualities as well as advanced analytical and report writing skills.
You will demonstrate excellent time management and organisational skills with the ability to prioritise tasks appropriately, have a high understanding of the Microsoft Office Suite include Outlook and Excel coupled with or experience using a CRM system to support your daily work.
Ideally you will have knowledge of the various funding streams applicable within the WMQ service areas, in particular Aged Care and NDIS.
Demonstrated experience in delivering quality assurance and continuous quality improvement initiatives as well as a demonstrated understanding of working within business performance and target frameworks will also be highly regarded.
Access to discounted holiday units
Employee Assistance Program
Working alongside people who love what they do
Applications Close: 30/10/2020
To view the position description or submit your application please click the 'Apply Now' button below.