Programs Administration Officer

About the Australian College of Midwives

(ACM) ACM is a national, not-for-profit organisation whose mission is to lead the Australian midwifery profession. ACM prides itself on being the voice of midwives in Australia, representing midwives and speaking up on their behalf. We educate, advocate, and support the industry and its professionals.

ACMs National Office is based in Canberra and there are two additional smaller offices in Adelaide and Sydney. All offices provide national advocacy and representation; publications and other services to members; and support to the Board of Directors and other ACM committees. 

ACM has branches in each state and territory and its activities are predominantly undertaken by professional midwives on a voluntary basis. The National Office liaises regularly with ACM branches in each state and territory and with a wide range of other stakeholders, organisations, and individuals. 

About the Role 

The Programs Administration Officer is a busy role that will suit an experienced Administration Officer who has strong communication, organisation, and sales focused customer service skills. The Programs Administration Officer is an important position within the ACM National Office team and is responsible for day-to-day administration and sales support for all ACM Programs (current programs include the Breastfeeding Friendly Health Initiative and the Midwifery Practice Review). The Programs Administration Officer will contribute to the achievement of the goals and objectives set out in the ACM Strategic Directions and the Annual Work Plan. 

Key Responsibilities 

Under the direction of the Programs Manager and consistent with the strategic directions of ACM as determined by the CEO and Board of Directors, the Programs Administration Officer will be responsible for:

  • Providing administrative and sales support for ACM Programs
  • Data entry, collating data and producing reports
  • Liaising with volunteers
  • Building customer relationships
  • Sourcing, contacting, and following up potential sales and customers
  • Assisting with marketing and promoting
  • Managing travel and accommodation requirements
  • Coordinating and monitoring member and stakeholder enquiries, as received by phone, email and written correspondence
  • Maintaining office supplies, registers, and services as required
  • Providing secretariat support to staff and committees
  • Creating, editing, and distributing meeting agendas, papers and minute taking
  • Organising meetings and invitations
  • Assisting with managing action logs, tasks, and tracking files
  • Assisting with expressions of interest (EOI) relating to ACM Programs
  • Perform other duties as necessary

The Programs Administration Officer will report to the Programs Manager and work closely with all other staff, Directors, and members. 

The position may occasionally require work out of normal office hours. A Flexible Working Policy is available for these circumstances. On occasion the successful candidate may be required to travel to attend key events, such as annual national and student conferences. 

Selection Criteria

The successful applicant will demonstrate their enthusiasm and energy for the role and will meet all the following criteria:

1.Demonstrated strong verbal and written communication skills with sales focused customer service.

2.Demonstrated administration and data entry skills with high level accuracy and attention to detail.

3.Demonstrated capacity to undertake multiple competing tasks and manage priorities, with reference to manager as required.

4.Demonstrated capacity to work with minimal supervision and be motivated while working effectively as a member of a team.

5.Demonstrated proficiency with Microsoft Office suite.

6.Experience and knowledge of Customer Relationship Management (CRM) systems an advantage but not compulsory.


Applicants are expected to supply:

  • Covering letter of no more than two pages, addressing the selection criteria detailed above
  • Current CV
  • Name and contact details for two referees

The Australian College of Midwives believes in equal employment opportunities and encourages Aboriginal & Torres Strait Islander people to apply. 

Applications close at 5pm on Sunday, 18th October 2020. 


12/10/2020 $0 ACT 1 Administration & Office Support
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