Business Support Officer

  Green Hills Residential Care Service

  • Permanent Full-Time (38 hours per week) position;
  • Varied administrative role;
  • Based in Green Hills Residential Care Service, East Maitland with on-site parking;
  • Christian-based Not-for-Profit organisation with salary packaging option.

Established in 1938, Fresh Hope Care, an Agency of Fresh Hope (Churches of Christ in NSW), is a not-for-profit Christian organisation providing Aged Care throughout metropolitan and regional NSW. Fresh Hope Care operates Independent Living Retirement Villages and Residential Care and Day Respite Services and employs a team of over 900 staff. Fresh Hope Care provides high quality supportive care and services in an environment where the dignity, privacy and quality of life of all residents is paramount. For more information please visit

Your new role as Business Support Officer is a pivotal part of the Green Hills Residential Care Service responsible for managing reception and a range of other general administration duties. As an experienced administrator, you will report to the Manager of Residential Services and liaise with other employees at the facility as well as Fresh Hope Care Support Services employees to provide resident, office and accounts administration support. 

This is an exciting opportunity to further develop your administrative skills and be exposed to a variety of administrative areas. Your role provides vital support to the facility and its staff so that they can deliver excellent customer service and high-quality care.

Your main responsibilities will include:

  • Welcoming visitors to the facility;
  • Undertaking COVID-19 screening for visitors and staff;
  • Providing excellent customer service by effectively liaising with prospective residents and their families/representatives, and positively promoting Fresh Hope Care;
  • Undertaking reception duties and general admin functions such as taking meeting minutes, paying accounts, filing, ordering equipment and stores, maintaining accurate databases and offering support to the management team as directed;
  • Politely responding to internal/external enquiries within appropriate time frames.

To be successful in your new role you will need to demonstrate:

  • A commitment to the provision of quality care and services to the elderly;
  • Experience with Microsoft Office Products;
  • Ability to work to deadlines;
  • Professional written and spoken communication and interpersonal skills;
  • Ability to maintain confidentiality of business sensitive and resident and employee information at all times;
  • High attention to detail and accuracy;
  • Numerical ability and data entry skills;
  • Excellent customer service skills with ability to identify customer requirements, report suggested changes to services in response to identified needs and evaluate customer satisfaction;
  • Good written and verbal communication skills with ability to communicate with people
  • Excellent time management skills with the ability to multitask and effectively manage competing priorities;
  • Willingness and ability to work within a Christian context and Fresh Hope Cares philosophy, vision and values;
  • A current Criminal History Check (within the last three years) suitable for aged care is essential.
  • Current Vaccination against Influenza.
  • This role would suit a vibrant and forward-thinking candidate who takes pride in their work and are looking to work with a small and friendly team.

Remuneration is based on the current Fresh Hope Care Residential Enterprise Agreement 2017.  As an additional benefit there is a tax-free component of your remuneration available under the Public Benevolent Institution.  As an additional benefit there is a tax-free component of your remuneration available under the Public Benevolent Institution.

To apply please click the Apply Now button and submit your cover letter and resume.

Applications Close: Friday 6 November 2020 (close of business).

12/10/2020 $0 Newcastle, Maitland & Hunter 1 Administration & Office Support
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