Client Support Officer, Incentives

CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 125 years. With more than 8,000 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed. We want this State to be the best place to live and do business. To do that we need to change how we operate. We need to reach further across the community to find new ways to positively impact our society. At CCIWA we choose to be the most contemporary reflection of the community we represent. We choose ideas. We choose action. And we choose great people who want purpose in their lives.   
About Apprenticeship Support Australia
Apprenticeship Support Australia (ASA) was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government.  ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information regarding ASA can be found here

About the Role
We are seeking an enthusiastic people-oriented individual to join our team.   

Key tasks will include:

  • Process Federal Government incentive claims
  • Complete accurate data entry and maintain relevant databases.
  • Provide claims advice to clients as per Federal Guidelines.
  • Refer callers on to further internal and external services.
  • Other general admin duties as required.

We are recruiting for two full time, temporary positions ending June 2021.
About you
We are looking for someone who has:

  • Intermediate computer skills
  • Strong attention to detail
  • Excellent phone skills
  • Excellent customer service skills
  • Good communication and interpersonal skills
  • Ability to work to KPIs
  • Strong time management skills, with the ability to work fast-paced and to time-critical deadlines

To be successful you must be able to obtain a clear Federal Police Clearance and Working with Children’s check.   
About our Culture
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

We acknowledge the Nyoongar Whadjuk people - traditional custodians of this land. We wish to acknowledge the strength of their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability and people from culturally diverse backgrounds.  

Benefits of this role
At CCIWA we have a range of benefits to support our employees. We provide our employees:

  • Access to free and confidential counselling for employees and their immediate family
  • Rest and Relaxation bonus between Christmas and New Year
  • Flu Vaccinations
  • Flexible work arrangements
  • Health insurance discounts
  • Salary Sacrificing, CCIWA has rebateable status.

How to apply
For your application to be considered, you should include:

  • A cover letter (1-page max)
  • An up to date CV/resume

Applications close 5:00 pm Friday, 16 October 2020. Short-listing for this position will commence immediately, and the vacancy may close earlier than stated should we shortlist a suitable candidate.

12/10/2020 $0 Perth 1 Administration & Office Support
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