Permanent, part-time position, Flexible days/hours, Camberwell location, close to public transport.
About the role
Working in our Customer Support Team, you will be responsible for the provision of exceptional customer service to our clients and matching the skills of our community nursing and support staff with the needs, interests and requests of our clients using sound rostering practices.
Customer Service via email, incoming and outgoing calls
Rostering and planning work allocations with awareness of prioritised visits and required shift times
Manage expectations and communicate updates to clients regarding booking details including information on the visiting staff member, times of services and any changes to schedules
Manage and resolve or allocate enquiries including complaints
Receive and respond to client feedback, inquiries and complaints and escalate where necessary
General office administration
Skills & experience
Experience in a fast-paced rostering role, preferably in a health and/or aged care environment
Experience in office administration within a small office environment is desirable
Excellent time management skills with ability to multitask, think on your feet and manage conflicting priorities
Excellent communication skills with a compassionate and empathetic approach to your work
Computer literate and able to use MS Office, email, and rostering systems
Ability to safely commute to office in Camberwell
Experience with AxisCare software is desirable
Call on Clare provides specialised private in-home specialist nursing care and support services across Metropolitan Melbourne. We work in partnership with our clients, medical professionals and other allied health services to co-ordinate care support based on respect, preserving dignity and choice, and assisting clients to maintain quality of life and independence in the community.
If you are passionate about customer service and making a positive difference in peoples lives, we would love to hear from you!
05/10/2020$0Eastern Suburbs1 Administration & Office Support
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