$65,700 Package (Base + Super) + Monthly Commissions, Perm position - full product training & career progression opportunities, Onsite Gym, Onsite Cafe, Regular company awards nights.
Greenstone Financial Services is one of the fastest growing and most successful direct life insurance companies in Australia representing blue-chip brands such as Real Insurance, Australian Seniors Insurance Agency, RSPCA Pet Insurance, Medibank and Woolworths.
Working within a collaborative team environment, our Customer Care Agent plays a pivotal role liaising with our existing customers who have missed payments on their insurance policy or wish to cancel their insurance policy.
You will work with the customer to provide excellent customer service to understand the reason for the client's request to cancel and work with the customer to find suitable solutions.
Required skills and experience:
Experience within either a customer service, sales, or collections environment
The ability to communicate effectively with customers regarding financial arrangements
Well-developed ability to understand and address customer issues and find solutions to suit customer needs
Empathetic nature towards customers combined with the ability to address and defuse customer complaints
Positive, pro-active and self motivated
Ability to work autonomously in a fast paced Call Centre environment
Able to work an 8 hour shift between the hours of 8am - 8pm Mon-Fri
What's in it for you
Fantastic employee benefits including: access to onsite company gym, office shoulder massages, onsite caf with free weekly lunch
Product induction training to set you up for success in the role
On-going coaching, professional development and access to career progression opportunities
Competitive base salary + rewarding commission structure
Potential to earn Senior status in 6 months = 10% increase to base pay and additional leadership exposure
Potential to earn Specialist status in 2 years = 20% increase to base pay and funding for industry related study (RG146).
Company funded paid parental leave benefit
Great central location - avoid the city and the stressful commute!
Who is Greenstone
Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Seniors Insurance Agency and Choosi.
We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
To be eligible you must be a permanent resident with full working rights in Australia.
05/10/2020$0North West & Hills District1 Call Centre & Customer Service
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