Customer Care Agent

$65,700 Package (Base + Super) + Monthly Commissions, Perm position - full product training & career progression opportunities, Onsite Gym, Onsite Cafe, Regular company awards nights.

Greenstone Financial Services is one of the fastest growing and most successful direct life insurance companies in Australia representing blue-chip brands such as Real Insurance, Australian Seniors Insurance Agency, RSPCA Pet Insurance, Medibank and Woolworths.

The Opportunity:

Working within a collaborative team environment, our Customer Care Agent plays a pivotal role liaising with our existing customers who have missed payments on their insurance policy or wish to cancel their insurance policy.

You will work with the customer to provide excellent customer service to understand the reason for the client's request to cancel and work with the customer to find suitable solutions.

Required skills and experience:

  • Experience within either a customer service, sales, or collections environment
  • The ability to communicate effectively with customers regarding financial arrangements
  • Well-developed ability to understand and address customer issues and find solutions to suit customer needs
  • Empathetic nature towards customers combined with the ability to address and defuse customer complaints
  • Positive, pro-active and self motivated
  • Ability to work autonomously in a fast paced Call Centre environment
  • Able to work an 8 hour shift between the hours of 8am - 8pm Mon-Fri

What's in it for you

  • Fantastic employee benefits including: access to onsite company gym, office shoulder massages, onsite caf with free weekly lunch
  • Product induction training to set you up for success in the role
  • On-going coaching, professional development and access to career progression opportunities
  • Competitive base salary + rewarding commission structure
  • Potential to earn Senior status in 6 months = 10% increase to base pay and additional leadership exposure
  • Potential to earn Specialist status in 2 years = 20% increase to base pay and funding for industry related study (RG146).
  • Company funded paid parental leave benefit
  • Great central location - avoid the city and the stressful commute!

Who is Greenstone

Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Seniors Insurance Agency and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

To be eligible you must be a permanent resident with full working rights in Australia.

05/10/2020 $0 North West & Hills District 1 Call Centre & Customer Service
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