Automotive Estimator

No Weekends - Mon to Fri Only, Family Owned Business.

Carlingford Prestige Smash Repairs is a family-owned, locally run Automotive Smash Repairer operating for over 30 years. We strive to and are committed to providing outstanding workmanship, showcased in our quality vehicle repairs through insurance, fleet, and private work. This goes hand-in-hand with delivering outstanding customer service. We place a high value on our customers, without them our business would not be. 

Carlingford Prestige Smash Repairs are seeking an experienced Automotive Estimator to join our team. 

To be successful in this role, you are required to:

  • Maintain impeccable accuracy in written reports (undertaking damaged vehicle assessments)
  • Ensure quotes are thorough to minimize errors in quoting times and/or parts required and avoid delay in repair time frames
  • Quote vehicles, source parts (with appropriate margins), finalize quotes/reports ready for invoicing
  • Appropriate industry experience must have sound knowledge of vehicle estimating and repair processes
  • Liaise with insurance companies (including assessors) to submit and discuss vehicle insurance claims. Retain relations with industry suppliers.
  • Excellent customer service - as you will be liaising with customers on a daily basis, you must hold excellent communication skills and create rapport
  • Professionalism is expected at all times. We strive to create and maintain a large customer base
  • Assist and coordinate the repair process with workshop employees in order to meet timeframes and capture (further) vehicle damage
  • Hand over-deliver vehicle back to the customer
  • Handle any issues that may arise from customers in relation to complaints and enquires in an appropriate manner
  • Checking back order part/s expected arrival date
  • Excellent time management  
  • Be reliable and punctual 

Ideal Candidate (key skills and experience):

  • Must have an automotive trade qualification either Panel Beating and/or within the industry
  • Previous Automotive Estimating experience
  • IBodyShop quoting package experience (not essential but preferred)
  • Knowledge of ORM (IAG) and Allianz-Audanet
  • Excellent computer skills
  • Exceptional manner via phone, in-person, and email
  • Retain customer relationships for future relations. We value taking the time to build relationships with our customers from the start. We have a high level of repeat and customer referral

The hours are 7:30 am - 5:00 pm Monday - Friday (no weekends). We are located in North Rocks (close to Parramatta). The position is available for immediate start.

We offer a great work environment with a supportive team. 

05/10/2020 $0 North West & Hills District 1 Trades & Services
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