Support Coordinator / Service Assistant

Dynamic, fun, team environment, Castle Hill location, No technical skills needed, just a desire to create a great customer experience.

Imagine a world where technicians didn't show up on time, where phones rang out and emails went unanswered for days at a time.  We can't. In fact - we shudder to think of such a world.

That is why we at Correct Solutions are seeking candidates as a "scheduler" for the Support Coordinator role to be based in Castle Hill, to ensure we continue to meet our service guarantees to our dedicated clientele. 

Perhaps you've had a history of similar roles where you are personally responsible for scheduling and coordinating people as well as setting and managing expectations with customers. Either way, the successful applicant will need to be highly organised, a positive, enthusiastic personality with excellent written and verbal communication.  Someone with a mature outlook, the 'mother hen' to our technicians with an ability to provide some guidance and understanding of the pressure they also face in a customer specific role.

The role is a first point of contact for virtually all client telephone and email interactions and requires the right candidate to accurately clarify the client's needs, set clear and concise expectations and ensure each task is followed up in a timely manner.

Daily tasks include:
Monitoring e-mail and help desk systems for incoming jobs
Set client expectations
Coordinating and rescheduling work as required
Answering calls and making calls on behalf of service team members
Reviewing service tickets and ensuring they've been completed to a company standard
Booking couriers
Processing warranty claims
Run reports for management (with potential to write these reports)
Update documentation as systems and processes change
Book travel for Management and organise site visits 

Identify trends and work closely with the Service Desk Team Leaders and Service Delivery Managers

Required Skills:

Highly adept at written and oral communication is a must

Customer service with past retail customer service training

Demonstrable time management skills including organising self and others

Working with Microsoft Office productivity suites specifically Outlook, Word and Excel

Ability to think on feet and stay attuned to what is happening around you.

Interest in IT will be of an advantage, however not essential

This role may suit an individual looking to get back into the workforce. Someone with previous experience in a scheduling role (not specific to the IT industry) as all training is provided.

Our interview process is relaxed and friendly just like our working environment. We believe we have an excellent team working here today and we are looking for someone who will complement the current staff and their abilities.


05/10/2020 $0 North West & Hills District 1 Administration & Office Support
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