Depot Hand/ Customer Service Assistant

 Aramex Coffs Harbour (formerly Fastway Couriers) is a well-established locally owned and operated business. We are part of Australia's largest franchised courier network, operating in 29 regional franchise depots around Australia. Our customer-centric approach, investments in the latest technologies, innovation, affordability, and reliability has made us a well-respected and formidable option for modern-day e-commerce retailers, and several commercial customers.

We are currently looking for an energetic, reliable, proactive, and highly organised professional with attention to detail and a 'can-do' attitude to join our team.

You will be joining a small, dedicated team that is passionate and genuine about putting their customers first allowing you to truly focus and specialise in supporting the company to grow and reach our next level of success. The position is part-time however could lead to full-time employment for the right candidate.

The role:

This role will see you adding significant value through (but not limited to):

  • Depot operation duties including manual handling.
  • Supporting the sales & service team.
  • Sorting Parcels for couriers & customers.
  • Assisting in managing customer enquiries by answering phones and redirecting calls when required or responding to emails and the online Freight Management System.

Other duties may include:

  • Assisting Courier Franchisees with deliveries
  • Relief for night Hub Supervisor.

Shifts are generally between 1 pm to 7 pm - Monday to Friday, occasional morning/day relief shifts are likely.

About you:

  • Great attitude willing to roll up the sleeves and take on what is needed to be successful in the role.
  • Self-motivated professional, the ability to achieve results working without close management and focused on learning.
  • Strong multi-tasking and prioritisation skills.
  • Customer-focused - easily establishes credibility and genuine service commitment.
  • Excellent phone manner and superior communication skills both written and verbal.
  • Problem solver strong interpersonal communicator, able to manage and resolve conflict.
  • A high degree of attention to detail.
  • Must be reliable, trustworthy, highly organised and be passionate about achieving results.
  • Willing to learn new procedures when required.
  • Ability to work in a team and in a fast-paced environment.
  • A current Class C (or above) driver's licence and clean driving record is essential.
  • Current forklift licence preferred but not essential for the right candidate.


05/10/2020 $0 Coffs Harbour & North Coast 1 Manufacturing, Transport & Logistics
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