Casual Customer Service Representative

2-5 days per week, Brisbane location.

Join one of Australias largest book retailers!

QBD Books is an Australian owned and operated book retailer with over 70 locations nationwide. We aim to bring our customers a wide range of products at competitive prices, complemented by a superior standard of customer service.

QBD Books Head Office, located in Richlands, is currently seeking a highly motivated and experienced customer service assistant to join our energetic team on a casual basis.

One of the key functions of this role is to take and action inbound calls and emails from customers regarding a variety of products and services. We are looking for energetic and dynamic individuals who are self-motivated and have great attention to detail. The successful applicants must have a 'can do' attitude and a clear ability to multitask.

This role will be responsible for:

  • Receive inbound customer service calls
  • Make outbound calls regarding orders placed
  • Key orders into the system for processing
  • Respond to web and product enquiries
  • Complete sales quotations
  • Process credits and returns
  • Liaise and build rapport with in-store, operations and marketing teams
  • Undertake other reasonable duties or projects not listed above as directed by the management team

Successful candidates will demonstrate the following:

  • Professional phone manner
  • Excellent verbal and written communication skills
  • High level data entry/ keyboard skills
  • Ability to work as part of a team
  • Excellent time management skills
  • Be able to follow processes to resolve complex issues across multiple channels
  • Reliability and enthusiasm
  • Good interpersonal skills and negotiation
  • Must be available to work a flexible roster 8am- 5pm AEST Monday - Saturday

Please note that due to the expected high demand for this role, only complete applications will be considered, and only successful candidates will be contacted for an interview.

05/10/2020 $0 Brisbane 1 Call Centre & Customer Service
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