Service Advisor - Launceston Toyota & Audi Centre

OUR BUSINESS:

Your Local Motor Group (LMG) is a dynamic and evolving Tasmanian-based automotive company which sells and services quality new, demo and used vehicles. We employ almost 350 Tasmanians and represent a number of quality, desirable automotive brands across the state.

Our Group takes pride in the consistent delivery of personalised service and the quality products and parts we offer. We invest in knowledgeable service staff, the latest technology and uphold the reputation of a range of quality automotive brands that our guests can trust. 

We are proud to represent the worlds leading automotive brand and to be entrusted with the service and repair of our loyal customers vehicles. Our friendly service team is committed to ensuring a pleasant dealership experience, centered around quality and reliability.

THE ROLE:

Launceston Toyota & Audi Centre has an exciting opportunity for a dedicated and experienced Automotive Service Advisor to join our busy, professional customer service team.

This position is responsible for organising service bookings and liaising with guests, costing and invoicing repairs, working closely with the workshop and parts department staff and providing back up support functions to the warranty clerk.

You will be responsible for:

  • Greeting guests to the dealership's service department;
  • Booking and managing guest appointments;
  • Communicating vehicle symptoms and fault rectifications to guests in a manner which can be easily understood;
  • Obtaining accurate parts and labour prices for our guests;
  • Encouraging our guests towards other service offerings;
  • Keeping each guest up to speed on the servicing and repair of their vehicle;
  • Handling any guest complaints and ensuring prompt issue resolution;
  • Preparing invoices and closing allocated repair orders in a timely manner;
  • Ensuring our guests are provided with their recommended maintenance schedule for future service requirements.

ABOOUT YOU: 

  • Experience in a Service Advisor role or automotive background preferred;
  • Outstanding guest service and presentation skills;
  • Excellent written and verbal communication skills, along with time management skills and the ability to work under pressure;
  • Computer literacy particularly with the Microsoft Office suite;
  • A strong knowledge of motor vehicles would be highly regarded;
  • A valid manual driver's licence; and
  • Experience with the Toyota brand would be highly regarded.

BENEFITS:

  • Above award wage rates and access to a range of employee fringe benefits - including company uniform, discounted gym memberships, health insurance and employee deals on vehicle purchase, servicing and spare parts
  • The opportunity to join a productive, high performing team
  • Access to constantly upgrade your work skills and brand knowledge according to quality manufacturer standards
  • A permanent full-time position with the financial security of a substantial, well-established Company offering expanding career opportunities and a supportive training and development culture!

Your attention to detail, reliability and a genuine commitment to providing a positive customer experience is critical to delivering results of value and being successful in this role. If you are a customer service professional, with a passion for the automotive industry, we would love to hear from you - apply now!

 

This position is available for immediate filling.

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PLEASE NOTE:

  • We conduct reference checking & AFP Criminal record checks
  • Applicants who do not have the required skills and/or experience will not be considered
  • Applicants must be physically in Australia and must be an Australian or New Zealand citizen, or hold a permanent residency Visa
  • We are an equal opportunity employer, supporting gender equality, and workplace diversity

Please appreciate only shortlisted candidates will be contacted as to the status of their application.

 

05/10/2020 $0 Launceston & North East 1 Trades & Services
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