Service Advisor

Monday-Friday, 7.30am-5pm (every 3rd Saturday morning), Attractive remuneration structure, Use of a fully maintained company vehicle.

We are seeking an experienced and motivated individual to assist in our service department as a Service Advisor. This role will be based at our Broome Toyota dealership. This role would ideally suit someone currently doing this type of role or similar. Please note this is a residential based in Broome-FIFO is not on offer.

Benefits:

  • Full time permanent position
  • Monday-Friday, 7.30am-5pm (every 3rd Saturday morning)
  • Attractive remuneration structure
  • Use of a fully maintained company vehicle
  • A friendly and supportive team

Responsibilities & Duties:

The Service Advisor carries out a range of duties related to being the key contact between the customer and the dealership, for repair and maintenance of vehicles, while ensuring customer satisfaction, including:

  • Meeting and greeting clients, customers and visitors
  • Answering all incoming calls and directing appropriately
  • Taking enquires and service bookings
  • Keeping customers up to date with vehicle progress
  • Estimating the cost and time needed to complete a job
  • Liaising with the Workshop Manager to ensure all work is carried out in the allocated time frame
  • Gaining authorisation for extra work
  • Helping bring new business into the service department
  • Promoting the dealership and the Toyota brand

Required skills, experience and qualifications:

  • Previous Toyota experience would be advantageous
  • Must have high attention to detail
  • Must have strong written and verbal communication skills
  • Competent use of Microsoft Office, Outlook, Word and Excel
  • Excellent organisational skills
  • Exceptional customer service with a pleasant & professional phone manner
  • Ideally have experience working with Dealer Management System- TUNE
  • Sound automotive knowledge
  • Ability to work with both the public and technicians in a courteous and professional manner
  • Customer service focused

Broome Toyota is an equal opportunity employer and provides a discrimination free workplace.

05/10/2020 $0 Broome & Kimberley 1 Trades & Services
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