Client Service / Office Manager

Fantastic opportunity to join a Mortgage Choice Franchisee, Genuine career development opportunities available, Permanent Full Time Role.

Client Services / Office Manager 

Mortgage Choice in Emerald is a locally owned and operated Mortgage / Finance business that has been operating throughout the Queensland Central Highlands for 13 years.

We are looking for a highly motivated professional to support our customers and broker through client interactions and finance and lending requirements.  We offer services for residential finance, vehicle and asset finance, personal lending and loan protection services.

This is a full-time role based in Emerald, assisting the broker satisfy initial client enquires, collation of supporting documentation and data entry for loan applications, and ongoing support post settlement activities.

Career progression in the finance industry will be available for suitable applicants if desired.

Role Overview:

  • Liaising with customers in person, by phone and email from initial contact through to loan settlement and aftercare.
  • Collection of highly confidential documents and information.
  • Communication with customers, lenders, conveyancers and other key contacts to ensure milestones and deadlines are achieved. 
  • Maintain customer database for marketing and ongoing customer support purposes.
  • Ensuring financial and lending compliance requirements of Mortgage Choice and Government and banking legislation are adhered to.

Skills required:

  • Professional telephone manner with great written and verbal communication skills and presentation.
  • Sound understanding of Microsoft Office and Google suite is essential, a knowledge of Quick Books accounting system or similar would be advantageous.
  • Ability to multi-task and prioritise workload and manage client expectations.
  • High attention to detail and accuracy of data input.
  • Experience in administration and customer services and support is essential, exposure or experience in Financial Service, Real Estate or Conveyancing will be highly regarded.

Candidates with relevant experience will be considered and are encouraged to apply by submitting their resume and detailed covering letter highlighting their experience, addressing the above position requirements and salary expectations.

Remuneration will be negotiated dependent on skills and experience.

Applications close 19th October 2020.


05/10/2020 $0 Gladstone & Central QLD 1 Administration & Office Support
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume