Customer Operations Coordinator (Transport & Logistics)

Marine Transport Group is a fast growing Melbourne based transport company. We specialise in a wide range of wharf cartage services with in Melbourne metropolitan & regional Victoria.
We are seeking an Experienced Customer Operations Coordinator to join our team in Altona.
This position requires dedicated work ethic and attention to detail, permanent full time position 5 days a week.


About the Job:

  • You will be managing tasks across the workflows associated with shipment, including rostering and planning work allocations with import/export operations & use VBS
  • Customer interaction, providing updates in a timely and professional manner
  • Manage and resolve or allocate enquiries
  • You will be confident to deal with customers on a regular basis with sound English communication skill and strong computer skills.
  • Assist Fleet Controllers with planning of transport operations
  • Liaison with drivers and monitoring movements of drivers to confirm ETA and be aware of any anticipated delays
  • Liaise with Operations Manager regarding fleet performance
  • Ensure optimum services levels are maintained at all times


The ideal candidate will possess the following skills, experience and attributes:

  • Demonstrated experience in a fast-paced Rostering role & Customer Service
  • Excellent customer service skills
  • Excellent communication skills both written & verbal
  • Excellent time management skills
  • Computer literate and able to use MS Office, Email, and rostering systems
  • Personal qualities of honesty, integrity and reliability
  • Ability to work well under pressure and multi-task
  • Any exposure to fleet allocation in transport and logistics be beneficial but is not essential
  • Working knowledge of wharf operations and VBS be beneficial but is not essential
  • Sound knowledge of OH&S principles and legal responsibilities


The successful applicant will be highly motivated with experience in rostering and customer service.

Shortlisted candidates will be contacted.

A competitive remuneration package will be negotiated with the successful applicant

05/10/2020 $0 Western Suburbs 1 Manufacturing, Transport & Logistics
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