Marine Transport Group is a fast growing Melbourne based transport company. We specialise in a wide range of wharf cartage services with in Melbourne metropolitan & regional Victoria. We are seeking an Experienced Customer Operations Coordinator to join our team in Altona. This position requires dedicated work ethic and attention to detail, permanent full time position 5 days a week.
About the Job:
You will be managing tasks across the workflows associated with shipment, including rostering and planning work allocations with import/export operations & use VBS
Customer interaction, providing updates in a timely and professional manner
Manage and resolve or allocate enquiries
You will be confident to deal with customers on a regular basis with sound English communication skill and strong computer skills.
Assist Fleet Controllers with planning of transport operations
Liaison with drivers and monitoring movements of drivers to confirm ETA and be aware of any anticipated delays
Liaise with Operations Manager regarding fleet performance
Ensure optimum services levels are maintained at all times
The ideal candidate will possess the following skills, experience and attributes:
Demonstrated experience in a fast-paced Rostering role & Customer Service
Excellent customer service skills
Excellent communication skills both written & verbal
Excellent time management skills
Computer literate and able to use MS Office, Email, and rostering systems
Personal qualities of honesty, integrity and reliability
Ability to work well under pressure and multi-task
Any exposure to fleet allocation in transport and logistics be beneficial but is not essential
Working knowledge of wharf operations and VBS be beneficial but is not essential
Sound knowledge of OH&S principles and legal responsibilities
The successful applicant will be highly motivated with experience in rostering and customer service.
Shortlisted candidates will be contacted.
A competitive remuneration package will be negotiated with the successful applicant
05/10/2020$0Western Suburbs1 Manufacturing, Transport & Logistics
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