Customer Success Manager

Newly Created Role, Greenfield Opportunity, Completely Reimagine the Customer Journey.

This newly created opportunity sits within a well-positioned, dynamic scale-up, head officed in Sydney's south-west that is on an exponential growth path. 

What's in it for you

As the new Customer Success Manager, you'll have full scope of responsibility over the customer service team and be provided full autonomy over what is currently a greenfield space for the business.  You'll have the opportunity to excise your innovative and creative concepts, combining them with commercial strategies to completely reimagine and lead the customer journey across the business. 

You'll also have direct access to and work collaboratively with the marketing and branding team, Managing Director and Operations Manager and be a key player in pivotal organisational outcomes. Given the growth path of the organisation, this role provides an opportunity to work within a fast-paced and dynamic environment with a strong purpose and mission.

 About the Organisation:

Established over 10 years ago and is situated within the education sector, this organisation has been a true innovator in what early education looks like and has quickly become a market leader by way of pioneering a number of never before seen services. 

About You:

  • 3+ years experience as a Customer Success Manager/Head of Customer Success
  • Your expertise in account management and upselling, a natural networker and solutions-focused, will see you nurture and grow existing stakeholder relationships.
  • Prior experience in marketing and branding would be highly advantageous
  • You're driven, adaptable and resilient, strongly motivated to reach and exceed targets.
  • A demonstrated ability to negotiate, influence and see challenge as an opportunity.
  • Excellent verbal and written communication skills, a positive attitude and a team player, your professional and polished approach means you have excellent abilities to deal with people in a variety of situations and levels.
  • Your previous experiencing leading and motivating a team will serve you well
  • You're comfortable working in environments that are innovative and will have previous experience building strong operational and commercial pillars relevant to Customer Success
  • You'll be agile, solutions-focused and have proven experience reimagining customer journeys and frameworks

Sound like you 

28/09/2020 $0 CBD, Inner West & Eastern Suburbs 1 Sales
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