Telstra Account Manager

Telstra Business Technology Centre Melbourne East is proud to be part of Telstra's business channel transformation. Previously trading at Telstra Business Centre Box Hill, we have been strong partners of Telstra in the telecommunications and ICT space for over 20 years.

With our new Technology Business Centre, we are looking to expand our team in preparation for our growth and are looking for an Account Manager to join us and help drive our success.

Reporting to the Sales Manager, you will be responsible for developing business with Telstra's existing small-to-medium business customers, working with them to provide ICT solutions that will increase the profitability and efficiency of their business.

As an Account Manager, you will be required to develop and grow business relationships with your customers at multiple levels in order to meet and exceed business targets. You will look to build a strategy around growing your portfolio, leveraging a consultative sales approach.

You will have the ability to gain a deep understanding of your customers business which will enable to you recommend specific solutions that meet their specific business objectives.

You will be required to work within a dynamic highly successful team and you enjoy building and maintaining relationships internally and externally within a very diverse environment. Working closely with the customer service manager, you will endorse the completion of customer orders to ensure all agreed deliverables have been met.


Key Duties & Responsibilities


  • Establish/Manage customer relationship/s to achieve customer satisfaction
  • Develop and lead the account strategy
  • Develop and maintain relevant account plans and portfolio plans
  • Manage the opportunity pipeline via lead identification and qualification
  • Meet & Exceed your revenue and sales targets for your assigned portfolio
  • Executing outbound calls every month, to your assigned portfolio of customers
  • Ensure that all core systems are kept updated with customer information as required

Qualifications & Experience


  • Ability to clearly articulate yourself and present professional on the phone 
  • Highly developed interpersonal and communication skills
  • Self-starter with a high level of motivation, and an ability to learn and develop
  • Proven solution-selling and value-selling skills
  • Strong Commercial/Business acumen skills
  • High Degree of stakeholder management
  • In-depth knowledge of small business solutions, processes and systems


Leadership competencies for all employees include


  • Learning on-the-fly applies new learning to new situations
  • Building Effective Teams contributes to team success
  • Customer Focus understands the customer and their environment
  • Managing Visions and Purpose achieves Telstras vision and strategy
  • Organisational agility gets things done through relationships and networks
  • Drive for results delivers results quicker and more efficiently
  • Command skills faces up to challenges and takes the lead
  • Business Acumen knows the business and the environment
  • Strategic Agility understand and interprets future trends
  • Innovation Management questions traditional methods and looks for new opportunities.

If you are a driven sales professional with a passion for ICT, we would love to hear from you. 

Please note candidates will the above experience will only be considered for the position


28/09/2020 $0 Eastern Suburbs 1 Sales
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