Excellent working conditions - great team culture, Career Opportunities - Growing company in rewarding industry, Challenging - We aim to deliver service excellence.
Job Reference: Customer Service Officer Work type: Fulltime Categories: Accounts, Utility, Energy, Solar Key words: Customer Service, Credit Control, Accounts Receivable, Billing, Utility, Energy, Electricity, Solar
We are seeking a 3+ years experienced Customer Service Professional to bring excellence in customer service to our friendly and growing energy company.
Humenergy provides energy services to the strata industry, businesses and councils and specialises in embedded networks, utility billing, energy procurement and solar. Humenergy is an SME experiencing rapid growth in a niche area of the energy industry. We strive to achieve high performance, outstanding customer service, and exceptional ethical standards.
The ideal candidate is an experienced customer service superstar that is proactive, self-motivated and highly ethical and is seeking a long term role where they can make a positive contribution to the business and the community.
The role has the following key responsibilities and tasks:
Energy Billing and Administration
Payment Collections and Debt Management
Data Entry and Validation
Understand compliance obligations and acting in accordance with them
Contribute to the ongoing improvement in business processes and efficiency
3+ years relevant experience
Customer service experience
Advanced computer skills including office, excel and other software
Motivated, proactive and autonomous worker
Fast learner with positive attitude, excellent communication and team working skills
Highly regarded attributes:
Energy Experience or similar industry such as telecommunications, water, gas
Debt recovery or credit control experience
Experienced in understanding and complying with standards and legislation
Body Corporate/Strata title industry experience
Understanding of accounting fundamentals
Salary position with 38 hrs per week
Package to be commensurate with experience and skills
Applications close COB Monday 12th Oct, or sooner for right candidate
Please apply through seek with an attached resume and cover letter
Please Direct any questions
28/09/2020$0Gold Coast1 Call Centre & Customer Service
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