Customer Service Superstar (Energy)

Excellent working conditions - great team culture, Career Opportunities - Growing company in rewarding industry, Challenging - We aim to deliver service excellence.

Job Reference: Customer Service Officer
Work type: Fulltime
Categories: Accounts, Utility, Energy, Solar
Key words: Customer Service, Credit Control, Accounts Receivable, Billing, Utility, Energy, Electricity, Solar

Executive Summary:

We are seeking a 3+ years experienced Customer Service Professional to bring excellence in customer service to our friendly and growing energy company.

The Company:

Humenergy provides energy services to the strata industry, businesses and councils and specialises in embedded networks, utility billing, energy procurement and solar. Humenergy is an SME experiencing rapid growth in a niche area of the energy industry. We strive to achieve high performance, outstanding customer service, and exceptional ethical standards.

Ideal Candidate:

The ideal candidate is an experienced customer service superstar that is proactive, self-motivated and highly ethical and is seeking a long term role where they can make a positive contribution to the business and the community.

Role Details:

The role has the following key responsibilities and tasks:

  • Customer Service
  • Energy Billing and Administration
  • Payment Collections and Debt Management
  • Data Entry and Validation 
  • Understand compliance obligations and acting in accordance with them
  • Contribute to the ongoing improvement in business processes and  efficiency

Essential requirements:

  • 3+ years relevant experience
  • Customer service experience 
  • Advanced computer skills including office, excel and other software
  • Motivated, proactive and autonomous worker
  • Fast learner with positive attitude, excellent communication and team working skills

Highly regarded attributes:

  • Energy Experience or similar industry such as telecommunications, water, gas
  • Debt recovery or credit control experience
  • Experienced in understanding and complying with standards and legislation
  • Body Corporate/Strata title industry experience
  • Understanding of accounting fundamentals

Work Conditions:

  • Fulltime
  • Salary position with 38 hrs per week

Pay:

  • Package to be commensurate with experience and skills

Application:

  • Applications close COB Monday 12th Oct, or sooner for right candidate
  • Please apply through seek with an attached resume and cover letter
  • Please Direct any questions

28/09/2020 $0 Gold Coast 1 Call Centre & Customer Service
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