Director of Aftersales - Automotive OEM / NSC

Position located in Melbourne at Head Office, Ownership to drive Change and influence the entire Aftersales function, Excellent Remuneration Package on offer.

ABOUT THE COMPANY - One of the world’s most identifiable brands with a wide lifestyle product portfolio. 

ABOUT THE ROLE - Reporting to the Australian Managing Director & APAC Director of Aftersales, this Executive Leadership position offers an exceptional opportunity to manage the entire Aftersales department. 
We are seeking a proven Aftersales General Manager / Director who is strategic but also hands-on and present. A leader who has successfully initiated Change and delivered on Business Transformation.  


  • Change Champion - must hold department accountable, lead by example and be a decision maker
  • Involved in making operational and strategic plans and decisions and delivering on those (short and long term)
  • Building a high performing team and influential people leader (4 direct reports)
  • Being in front of industry standards and best practice 
  • As an Executive Leader, ensure a cross functional approach is delivered to support the collective goals of the organisation with a key focus on exceptional customer service
  • Stakeholder management, internal and external
  • Manage and achieve key performance indicators
  • Ensure a consistent focus on brand values and customer loyalty at all times - Customer First Ethos


  • Proven Aftersales General Manager / Director, or Senior Executive with experience across Service, Parts & Logistics
  • A leader who has successfully initiated Change and delivered on Business Transformation. 
  • A strong and consistent decision maker
  • An inclusive and empowering manager
  • Strong relationship builder; in particular with the network
  • Influencer; able to build alignment across departments and coach a high performing team
  • Upholds personal integrity and respect for others
  • Advantageous > Bachelor’s degree level qualified in Management, Engineering, Sales, Business or similar discipline


  • An Excellent remuneration package with performance bonuses and company vehicle including mobile phone, laptop and healthcare
  • A real opportunity to revive multiple brands and play a significant part of its growth in the Australian market
  • Career growth opportunities local and abroad and opportunity to create a legacy 
  • Full ownership of the role

28/09/2020 $0 Melbourne 1 CEO & General Management
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