Client Services Officer

Applications close Monday the 5th of October at 10.00am.

Permanent Care and Adoptive Families have an exciting opportunity to join our small, dedicated team as a Client Service Officer until end of June 2021.


The Client Service Officer role provides administrative support to staff and the Program Lead to ensure the smooth running of operational services. The role has a primary focus on supporting the administration of the flexible funding program, including timely follow-ups with clients and suppliers about information needed to meet program requirements. The role will provide support to staff to troubleshoot administrative issues related to client work, including on Client Relationship Management (CRM) systems. The role is also responsible for providing administrative support to the Program Lead related to service delivery reporting, quality management, service development and service marketing. Finally, the role holds a portfolio area of managing posting and moderation on PCA Families social media.

We offer salary packaging and flexible work arrangements.


You are energetic and enthusiastic with a commitment to providing a high standard of client service and general administrative support. You will have demonstrated experience and skills completing projects within the scope of the project brief and expected delivery timeframes. You will have excellent communication and interpersonal skills along with demonstrated experience providing effective administrative support to operational programs and services in a timely and accurate manner. Previous experience developing high-quality social media content tailored to the appropriate audience is highly regarded. A Certificate in Business Administration or a relevant qualification and experience professionally responding to contact from client by phone in a community services organization is desirable.

We are a child safe organisation so you will need a current working with children and be willing to undergo police checks.  

People of Aboriginal and Torres Strait Islander heritage are strongly encouraged to apply. As a representative body of the permanent care and adoptive community, we also strongly encourage applicants with lived experience.

28/09/2020 $0 CBD & Inner Suburbs 1 Administration & Office Support
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