Administration Support Officer - Wagga Wagga

35hrs until 31/12/2020, thereafter 28hrs from 01/01/2021 to 30/06/2021, Opportunity to work with a lead not-for-profit organisation, Work with a Tier 1 community housing provider located in Wagga Wagga.

About Argyle Housing

At Argyle Housing, our business is primarily about providing and managing secure, sustainable housing for people on low to moderate incomes. We are responsive to local needs and are committed to building sustainable communities. We are looking for someone who can help us to deliver high levels of customer satisfaction and can demonstrate actions that will reflect the values that Argyle places on its people, teamwork and our commitment to superior customer service.


Primary Purpose

The Administration Support Officer reports to the Team Leader and is located at our Wagga Wagga Office. This role is a back fill position. 35 hours per week until 31 December 2020, the hours are reduced to 28 hours per week from 1 January 2021 to 30 June 2021.  As our Administration Support Officer, you will work as part of a local team with your main focus being to support the Operations team through the provision of administration duties and being the first point of contact with our tenants and housing applicants. For full job details, download a position description from our website:


This role will be responsible for:

  • Providing telephone and face to face support to complex clients
  • Preparing bulk correspondence and mail outs to tenants in regards rent arrears and other tenancy related matters
  • Preparing tenancy agreements and new tenant sign up packs
  • Planning and co-ordinating inspections for Tenancy officers
  • Administering the Void/ Vacant spreadsheet
  • Processing of non-rent accounts
  • Ensuring the smooth running of the office by maintaining stationery and other office supplies
  • Coordinating meetings, events and preparing agendas and minutes
  • Assisting when required with reception duties
  • Logging maintenance requests
  • Any other duties as required


Selection Criteria/Essential Skills - To ensure success in this position, you must demonstrate:

  • Good communication skills
  • Ability to deal effectively with conflict and cope with pressure
  • Ability to relate with and respond appropriately to people in crisis
  • Ability to maintain the strictest confidentiality in relation to clients and the services provided
  • Ability to work in a team and communicate own work
  • Ability to take initiative and be responsible and accountable for the Administrative work area
  • Strong customer service skills
  • Outstanding planning and organisational skills
  • Qualifications of a tertiary level in business administration are desirable.
  • Excellent computer skills.


It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, a Working with Children Check.


Next Steps - Send your CV, together with a cover letter addressing each of the selection criteria to Jennifer via Seek

Applications Close: 8 October 2020 or prior if the right candidate is found.


28/09/2020 $0 Wagga Wagga & Riverina 1 Administration & Office Support
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