Immediately available opportunity to work for State Government
Your new company Dealing with civil matters or tenancy complaints as part of the Human Rights/Guardianship team. Working within the Service Team, this role delivers front line services to users, parties in cases and external service providers. Duties include answering user enquiries across a wide range of service channels, predominantly via an inbound call centre, in addition to performing a range of associated administrative functions.
Your new role
Provide assistance to users in accordance with service and quality standards.
Identify user needs and answer enquiries in a professional, prompt and effective manner.
Refer or escalate complex enquiries as required (including referral to external agencies for support and advice).
Support effective and efficient operations through the completion of assigned administrative tasks.
Proactively undertake service development opportunities aligned to performance, learning and development plans as well as the implementation of service improvement initiatives.
What you'll need to succeed
Clear communication skills and previous experience dealing with difficult conversations or sensitive subject matters
Empathetic and resilient nature
Previous experience working in the disability sector or social care background would be highly regarded
Previous experience working in a high volume Contact Center environment.
What you'll get in return
Opportunity to work for the State government as a VPS employee
Business hours and weekends off
Melbourne CBD location with parking on site for staff
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
28/09/2020$0CBD & Inner Suburbs1 Call Centre & Customer Service
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