Customer Service Officer

Immediately available opportunity to work for State Government

Your new company
Dealing with civil matters or tenancy complaints as part of the Human Rights/Guardianship team.
Working within the Service Team, this role delivers front line services to users, parties in cases and external service providers. Duties include answering user enquiries across a wide range of service channels, predominantly via an inbound call centre, in addition to performing a range of associated administrative functions.

Your new role

  • Provide assistance to users in accordance with service and quality standards.
  • Identify user needs and answer enquiries in a professional, prompt and effective manner.
  • Refer or escalate complex enquiries as required (including referral to external agencies for support and advice).
  • Support effective and efficient operations through the completion of assigned administrative tasks.
  • Proactively undertake service development opportunities aligned to performance, learning and development plans as well as the implementation of service improvement initiatives.

What you'll need to succeed

  • Clear communication skills and previous experience dealing with difficult conversations or sensitive subject matters
  • Empathetic and resilient nature
  • Previous experience working in the disability sector or social care background would be highly regarded
  • Previous experience working in a high volume Contact Center environment.

What you'll get in return

  • Opportunity to work for the State government as a VPS employee
  • Business hours and weekends off
  • Melbourne CBD location with parking on site for staff

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

28/09/2020 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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