Inbound Customer Service Consultant - VIC Remote, Fixed Term Opportunity

Multiplefixed termopportunitiesthrough to the end of January, Work from home with full-time or part-time hours, $49,184 p.a. plus 12% super(pro rata).

You know all that online shopping you’ve been doing Well you’re not alone… 

We’re Australia Post 

You might think you know us, but we’re transforming. In this rapidly evolving commercial landscape, we’re changing too. 

Tech savvy Think you’ve got what it takes to spend your day on the phone tracking down missing parcels and helping our customers 

With more Aussies shopping online than ever, our contact centres are the critical link to helping our customers get what they want, when they need it.  

That’s why we’re looking for Inbound Customer Service Consultants to join our contact centre team. These are work from home, fixed-term positions opportunities, and we have full-time or part-time hours all with full time training. 

What you’ll be doing 

Got what it takes to thrive in a highly structured and fast paced environmentEnjoy solving problems and getting to the bottom of things 

You’ll be harnessing your relentlessly empathetic attitude, with your unique ability to resolve customer queries quickly and accurately, the first time.  

A typical day could see you: 

  • Grab your coffee, head to your office space, put on your headset and start your shift with no commute 

  • Answering back to back customers’ calls and using your powers deduction to resolve situations like damaged or missing parcels 

  • Putting to use that knack you have for turning a tricky situation into a favourable experience for our customers 

You’ll need 

To be eligible you’ll need to have full time permanent working rights. 

And because you’ll be working remotely, you’ll also need a stable internet connection - Wi-Fiand an ergonomically suitable work space.  

What we’re looking for 

  • You’re tech savvy. This gig requires the skills to work across multiple IT platforms and tasks simultaneously. This will be keyto success since you’re working from home. Your training will be virtual too. 

  • You’re pretty unflappable and your resilience allows you to move from one customer to the next, to the next… 

  • You’re also true professional, because if you’re punctual and reliable, you’re half way there when it comes to this role 

We believe investing in our people is good for business 

That’s why we have team dedicated to career coaching and support for our employees. At the call centre we’re working hard to support you, in what can sometimes be a bit of a tough gig. We have small teams with a dedicated team manager along with support from technical experts and our peer support programs. 

Together, our differences make us stronger. 

With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post,here.If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this shortvideoto find out how we acknowledge and pay our respects to the Traditional Custodians of the land which we operate on. 

Clickapply now, to help shape our tomorrow. 


28/09/2020 $0 Melbourne 1 Call Centre & Customer Service
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