Operations/ Warehouse Manager - Timber Industry

Our client specialises within the Building Supplies industry and currently has an exciting opportunity for a Strategic Operations Manager. This role is responsible for managing warehousing and distribution operations.



  • Strategically manage warehouse in compliance with Companys policies and vision
  • Setting and achieving state operations targets in conjunction with the National Operations Manager;
  • Providing leadership to all state operations staff in the form of achievement of KPIs, operational efficiencies, performance management and compliance to company and legislative policies and procedures
  • Coach, lead and guide employees to help them achieve on KPI's;
  • Drive a positive internal culture of high performance
  • As a member of the operations leadership team, present state achievements and corrective actions against KPIs; contribute to national planning and continuous improvement for the operations department.


  • Develops warehouse operations systems by determining product handling and storage requirements
  • Developing, implementing, enforcing and evaluating policies and procedures
  • Developing processes for receiving product, equipment utilisation, inventory management and shipping
  • Maintains receiving, warehousing and distribution operations by initiating, coordinating and enforcing optimal operational policies and procedures
  • Complies with federal, state and local warehousing, material handling and shipping requirements by ensuring knowledge of legislative requirements, enforcing adherence to requirements and advising National Operations Manager on needed actions
  • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols
  • Oversee credit / return compliance in line with national guidelines
  • Review, implement and monitor continuous improvements across all areas of Branch operations;
  • Briefing Warehouse Leadership group on the issues for that particular day
  • Monitor and report on customer KPIs and liaising with sales team and state / national operations as required
  • Report against monthly KPIs, including preparation of warehouse KPI incentive outcomes for monthly payroll processing

Customer Focus

  • Oversee delivery against customer requirements including correct product delivery, on time and with no damage
  • Promote exceptional service standards and new behaviours to promote a customer focused culture;
  • Monitor activity and identifying corrective actions;
  • Liaising with Account Managers to address and resolve any product or customer issues.


  • Achieves financial objectives by preparing an annual budget; scheduling expenditures and analysing variances and initiating corrective actions as necessary; and
  • Planning and reviewing compensation actions.

Work, Health & Safety

  • Ensure adherence to WH&S policies and procedures
  • Consult with workers and WH&S representatives on WHS matters
  • Ensure that workers are equipped with the information, instruction, training and supervision that they need to work safely.


  • Strong leadership skills and extensive operational expertise across all areas of inventory, warehousing and distribution;
  • Possess sound decision making and problem-solving skills
  • Proven ability to implement process improvement initiatives
  • Expertise in warehouse management procedures and best practice
  • Recruiting and rostering experience; understanding of employment laws and practical application in managing staff performance
  • Strong planning skills and attention to detail
  • Ability to problem solve and proven experience in identifying and implementing continuous improvement initiatives
  • Experience in and ability to learn, use and teach dedicated operational software systems such as ERP, WMS
  • Ability to learn, use and teach RF scanning guns in the warehouse;
  • Understanding of Work, Health and Safety and application to the workplace;
  • Understanding of Timber Industry (highly regarded).

Job Offer

This is a permanent opportunity to work in a timber warehousing industry in a site management/operations management role.

14/09/2020 $0 Parramatta & Western Suburbs 1 Manufacturing, Transport & Logistics
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