Service Admin Coordinator

Full Time Service Admin Coordinator

(Minimum 2 years previous experience in a similar role)

Chatswood

We are a reputable company within the Fire Protection Industry.  Due to our expansion, we are currently seeking an experienced self-motivated individual for the position of an Admin Coordinator within our busy Service Department. 

You will be an important part of our service operation and will be responsible for coordinating the day to day operations, providing first class customer service, building customer relations, and performing duties relating to supporting our service division.

 

Key Responsibilities will include:

  • Handling inbound calls, scheduling work orders with clients, technicians, and contractors
  • Raising, monitoring, and following up on supplier and contractor purchase orders
  • Quoting defects
  • Collating & editing technician notes for invoice processing
  • Answering customer queries via phone and email and responding in a timely manner
  • Assisting in managing service desk general queries
  • Liaise and build excellent working relationships with technicians and customers
  • Provide other administrative assistance within the Service team

 

 To be successful you will have the following;

  • Experience working in a busy and demanding trade services environment
  • Strong interpersonal skills and the ability to work well under pressure, along with multi-tasking efficiently
  • Prioritising responsibilities whilst maintaining accuracy with a high degree of attention to detail
  • Excellent customer service and communication skills (verbal and written)
  • Be proficient in the use of MS Office (Excel & Word)
  • Fire industry background would be an advantage (Not essential)

 

If you would like to apply for this position please email your CV.

Please note that we do not require recruitment agencies to contact us for this role.

14/09/2020 $0 North Shore & Northern Beaches 1 Administration & Office Support
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